Tag Sectional couch Reviews and Complaints
Resolved
Furniture Row - Disgusted
I didn't realize in this competitive economy that a business could get away with this unacceptable customer service. We bought a $3000. sectional sofa November 15 and have yet to receive the end recliner. Nothing but excuses. They obviously do not value customer...
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Product
I didn't like
- Terrible customer service
- Being lied to repeatedly
Just as the other reviews this supposedly 100% leather sectional self destructed the under panels were bonded leather thin as onion skin.It looked great in the showroom but after 6 months the dark brown turned light brown after 1 year it went to yellow.The quality is...
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FurnitureRowCustomerServi
Furniture Row Verified Representative
Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...
So we purchased last year a supposedly real top grain leather sectional. It's not a year yet and it comes of already... I'm in the textile industry and I knew that this can't be real leather... when asked the rep . He assured me it's real. ... I had a bonded leather...
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Anonymous
can you please let us know the name of the furniture? matterhorn or gamma? I am planning to buy the matterhorn.Thanks
Anonymous
Looks like you have the same couch we have. Ours is doing the same thing. Less than 3 years old. A family of 3 and we take very good care of our things. No food, drinks, pets ...
I didn't like
- Lie about company policies
- Do not stand behind product
I had purchased a lane sectional after maybe 2 years at most the top or back cushion you could call it started getting rough and peeling it only continues to get worse, It looks awful I spent almost $3,000 on this pos! Also the pieces do not line up with each other...
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Product
I didn't like
- Quality of furniture
- Poor quality inferior product
- Quality of fabric
The Stone Crest store in Atlanta has the worst customer service I have ever dealt with. I have been getting the run-around for nearly 4 months just to replace couch cushions in which their own service tech documented as saggy, dropping, and lacks stuffing. Initially...
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Product
I didn't like
- Did not stand behind warranty
- Poor quality
- Delivery
I bought a 2 piece sectional from this company a few weeks back. On my pickup date, I get there to find out one of my pieces came damaged. Nobody in the store thought to call me before I rented a U-Haul and drove to the other side of town to make sure I made it in time...
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Product
I didn't like
- Customer service
Buyer beware as we have had this couch for 2 years and the leather is ripping in random spots on both sections. Not small tears either as some of leather peals are the size of a dollar bill. Now, I know what you are thinking that “they” probably used and abused the...
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Anonymous
We bought leather sofa and having same issue.
FurnitureRowCustomerServi
Furniture Row Verified Representative
Hello, Thank you for taking the time to post a review of the product you purchased from us. We are terribly sorry to see that it is not holding up. If you could please visit o...
I purchased a couch from them Oct 2014. After calling them several times, the couch finally arrived in Dec or Jan. When we received it, it had a missing leg and part of the material was torn. We called and they came out to repair it. The repair guy was extremely...
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I didn't like
- Whole experience
- No one calls you back
- Do not care and will not fix
Wow I really wish I had as much free time as you do. I'm glad I'm not as crazy as you are because there is nothing in this world that would make me stand at an intersection ha...
Hello, thank you for the review. We're sorry to hear that but we see that we have been in contact with you via your reviews on other sites. We look forward to speaking with yo...