Rosewe - Stole money from my account through Paypal no less

Rosewe - Stole money from my account through Paypal no less
On March 11th I ordered a dress costing $55.40 AUS later that same day I was trying to order something else for a friend from a different site and it wouldn't go through due to lack of funds. I checked my account and there was a withdrawal of $267.60 AUS through Paypal to Rosewe. I called my Bank and they told me they couldn't stop it, I would have to wait 3 days then put in a complaint and it will take 45 days to sort out maybe. So I contacted Paypal and because on my activity page it only says $55.40 for the dress they could do nothing and dismissed my complaint. I then contacted Rosewe and they denied taking it and told me to check my account again. So looks like I lose out $212.20 thats if I still get my dress, and its no ones fault.
1.0
Details
Customer service
I didn't like
  • Feeling like i got ripped off
#1490643
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Rosewe - SCAM!

I bought 3 shirts from Roswe. I attempted to return one shirt as it is huge and ugly. It say 100% return. I did everything they ask you to do which is returning and sending in the number for the tracking and paying shipping etc. Still they will not return my money and keep asking me what I want to do. So now they not only have their merchandise back but my money too. They are nothing but a scam company from China pocketing the money. I attempted to turn them into the BBB however they must reside in US or they can do what they want without anything you can do. Do not use this company. I should have checked it out online before using I was a fool now paying the price.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • Being cheated out of my refund
#1461958
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I want my money back. I am so glad I only tried out the site with one item instead of several that were on my wishlist all at once. It has been one month and the status is still 'Processing' and not even shipped. They took my money, and I want it back. I tried...
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1.7
I didn't like
  • Ordering items and not being delivered
#1208434
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I ordered items from this company as a gift. I paid for EXPEDITED service which should have arrived on Friday. All I get is from them as a response is they need me to verify my shipping address. I haven't done that 3 times. Each time they say it does not match my...
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1.3
I didn't like
  • Poor shipping
  • Poor customer service
#1134308
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They have not shipped what I paid for. They have my money but they don't respond to my inquiries. I think its a SCAM!!! I have contacted their Customer Service twice but have received no response. They do not have a phone number or physical address where I can call or...
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Anonymous
Unsatisfied customer

I ordered a blouse for $24.99 and it looked NOTHING like the picture when it arrived with the exception of the color. It was extremely poor quality. Beware of purchasing fro...

1.0
I liked
  • Blouse i paid for
  • What i paid for
I didn't like
  • Didnt ship it but took my money
#1057952
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I ordered a dress that was on "sale" for $25. They said it was normally $160 and the photo showed a dress that I could believe may have retailed for $160. Free shipping was advertised, so I thought, though I never order from side bar ads, this was too good a deal to...
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Anonymous
Anonymous

Looks like you guys are getting a backlash from many people for NOT DOING WHAT U CLAIM TO BE GOOD AT.Im glad ve read the reviews....Not buying anymore...Sorry

Anonymous
Erika

Do you have contact info for Rosawe? I have a crappy item I need to return.

#993585
Reply to reviews

They never sent me my sweater that I ordered. The tracking shows that the shipment was halted 4 days after my order and has not been updated since. That was 3 months ago. I requested a refund. They advised they could give me 30% of my money back (the rest was going to...
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Anonymous
Anonymous

Better Business Bureau claim for what? Our BBB's have absolutely nothing to do with thieves in China.

1.0
I didn't like
  • Refused to give full refund when did not deliver product
  • Fraud
  • Did not receive product
#985784
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I ordered 2 swimming costumes but they didn't fit very well so I raised a support ticket as there was no information about how to return them. There is no returns address on the website and they avoid answering the question about how to return items that don't fit. ...
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1.0
I didn't like
  • Not able to contact anybody
  • Refund policy
#892969
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I placed an order for 2 dresses in February; I had 2 weddings to attend (1 in April, the other in May), got an email stating my order was shipped. Contacted my USPS, items never received. Of course I had to purchase other dresses for the weddings. After at least 10...
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I didn't like
  • China shipping
  • Poor customer service
#888933
Reply to reviews

ROSEWE should be shut down. Do not order from them.They post amazing pictures and what you get is totally different form the picture it is actually laughable. Then when you try to complain..1) phone number doesn't work 2) you get the same response every time you...
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Modlily
Modlily

Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the co...

1.0
I didn't like
  • Never got my bathing suite
  • Poor shipping and wont help find my package
  • Quality of items
#850498
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