tb dress sent me the wrong dress and now refuses to issue a refund. I paid $124 for the dress and they tell me they will give me a $10 refund if I keep it, or a $50 refund if I pay to send it back to China. And the dress they send is nothing like the one I ordered....
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

1.6
I didn't like
  • Did not honor refund policy
  • Bad customer service
#1244429
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My daughter is getting married this June. Having just gone through a wedding with my oldest daughter last year, I had an idea of the size and style that I would need, and I had ordered through a different vendor and with that one I had zero issues. I ordered a gown on...
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1.0
I didn't like
  • Undisclosed return policy
#1200530
Reply to reviews
I ordered a dress which shows 5xl on the deal but what I received was size XL and ofcourse it wont fit me. I returned the item immediately the day I got the item to process the refund. On my return label, I said the dress wont fit me because what I got it XL when the...
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kossetbarredo_36
kossetbarredo_36

Any news on the refund? have you tried to contact Lazada? email or call them? I also am waiting for a refund for almost a month and still pending, if you are planning to compl...

LazadaPH
LazadaPH

Hi Sir/Madam, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is a...

I didn't like
  • Customer support
#1151013
Reply to reviews
very poor quality no customer service: generic replies only poor fabrics you WILL be cheated! They will not refund your money, as promised. very poor quality no customer service: generic replies only poor fabrics you WILL be cheated! They will not refund your money, as...
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Anonymous
Anonymous

You may send your order number to sns@tbdress.com to get help.

1.0
I didn't like
  • Quality
  • Customer service does not speak english
#1121449
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This company should not be allowed to do business. We first placed an order online and they charged our credit card. Then we received an email from Bridgette Kabar indicating that there was a mistake in pricing and that it was more expensive. Against my better...
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1.0
New Oxford, Pennsylvania
I didn't like
  • Fraudulent business practices
  • Does not honor their price or return policy
#1100703
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My daughter and I shopped at Coach Outlet in Columbia Mall in Portland, OR and were apparently not dressed appropriately. (I had on shorts and a sweatshirt and some garden boots). After being ignored for the most part...I found 2 wallets and a purse that I'd had my eye...
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2.9
I didn't like
  • Treatment by associates or decisions made by associates
  • Judgement by employees
#1088234
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1) Only after order placed you learn items are unavailable forcing you to re-select. 2) Orders take forever to arrive, yet when making exchanges-returns they expect you to adhere to their 30-day period. 3) Sizes don't even match their own size chart. 4) Only after you...
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Anonymous
cp

this company is scan they charge your product to a paypal without telling you after take it out on credit card. they need to be report the FBI . scan ,scan scan tking people h...

1.4
I didn't like
  • Worst online shopping experience ever
#1079578
Reply to reviews

I bought a jumpsuit, the one that was advertised was quite different than what I bought. It was poorly made and just ugly. I've been trying to contact Roswe and return the item all to no avail. I'm out $30 for a piece of *** clothing, this site should be shut down and...
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I didn't like
  • Poor customer service
  • Misleading
  • Scam company
#1072547
Reply to reviews
I made a purchase of 2 garments. Delivery was fairly prompt but the sizing was really not accurate. I then attempted to return the items. It was so difficult to get the documentation to return that it took more than the 30 days allowed to return. I finally gave up and...
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2.5
I liked
  • Prices
I didn't like
  • Service
#1071403
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bought an Adams driver Ordered lh & recd rh Returned club & paid $7.00 fee. Now they have gone invisible,Have purchased several clubs &a bag and had no problems in the past.Issue is impossible to reach these guys to get proper club.Service & quality has truly been...
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LadyScot
LadyScot

Did you prove they got the return?

3.5
I liked
  • Quick service quality merchandise in original packing
I didn't like
  • Customer service
#990340
Reply to reviews