I contacted them by email 3 times or more and they STILL refuse to send a replacement phone if the consumer doesn't pay the new $5.00 S/H Fee. They keep giving me the same canned responses no matter how many times I ask! I've been with Assurance Wireless for several...
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1.0
I didn't like
  • 5 dollar shipping and handling for free replacement
  • Exploitation of the poor
  • Lies and no service
#1389154
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I placed an order on April 12th with 2 day shipping. It arrived 5 days later and was not the correct item. It took chat and then a phone call where I was put on hold for a long time before getting an automated offer to call me back when my turn came. 3-1/2 hours later,...
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3.1
I liked
  • That they do have cheap prices
I didn't like
  • Experience trying to return item
  • Shipping speed
  • Customer service
#1270417
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I bought a $3000 adjustable bed and the Ashley technicians who installed my new bed did a lazy job putting it together, which resulted in my mechanical part of the bed being worn down in a matter of 3 months of use because the bolts were compromised as they installed...
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1.0
I didn't like
  • Everything about this process
#1209569
Lost my phone a week or so ago and called Safelink this morning to request a replacement. Their Terms and Conditions (section 13) say that a customer may request and receive one replacement phone, and this is my first time requesting one. All three reps I spoke to...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

2.2
I didn't like
  • Fraudulent replacement policy
#1129636
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Bought RAM from them in 2009. Called them up today since the RAM finally died after 5+ years of service in my gaming rig. They said they needed to confirm that I made the purchase - apparently they get a lot of fraudsters who try to ask for warranty replacements but...
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4.8
#1128900
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Never ever buy a HTC no matter what anyone says

One star is just to high a rating for HTC I purchased a HTC One X9. After only 10 months the camera failed. I contacted the company that I bought the phone from and they made communication very difficult (their email address just bounces). At this point I decided to contact HTC. After many emails trying to get them to fix their phone (the camera fault is a well known systematic fault with many of their phones), HTC informed me that I had no consumer protection under Australian law because the phone was manufactured in Taiwan, furthermore since the phone was made in Taiwan the only way to fix the phone was to send it back to Taiwan for repair at my expense. This company does not care about your experiance with their phone, they have no hestation in lying to you and do not care about your legal rights. Consider a different android phone maker next time, one that believes in the customer experiance rather than stealing your money for an inferior phone. Its all a shame really, whats the point in engineering phones such as these if your customer service is at a Third World standard
1.0
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I didn't like
  • Contempt for their customers after taking their money
#1092891
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HTC - Repair services and well as customer service is just aweful.

My phone stopped charging about 7 month of ownership. I sent it in for repairs. After about 2.5 weeks phone came back, charging fine now, except now the microphone didn't work. So i sent it back again, wanting a replacement in return because obviously when they fix one thing, something else brakes. And with my warranty getting close to expiring i didn't want to risk it. I has been two month now since i have sent my phone in, i still don't have my replacement, i still don't have a date when i will get it, and actually i have no info at all. Here is my conversation with HTC support person. (Now this is about my 8th time chatting with them about this issue, and i might seem angry a bit, which i was to be honest, and i sure so would you if you dealt with this. ) Anyway, here it is, judge for yourself what kind of company this is. Me: Seriously now where the *** is my phone?! Me: 217208840000434 Agent:10:55 AM Sorry for the delay; I appreciate your patience. Barbara G.:10:55 AM Hiii! Thank you so much for contacting HTC technical support. I'll be helping you today! Barbara G.:10:55 AM Eduard! Sure! Let me help you. You're in the best hands today. Barbara G.:10:55 AM Are you trying to check the status on your repair? Me: I know the status. It has been the same for past month! A MONTH. two more week and it will be in reapairs for two month. Me: repairs* Me: I am using friends phone right now, he is leaving to ukraine on the 4th, and will take the phone with him, which leaves me without a phone. I need my *** phone back! Me: its ridiculous to have it in repairs for 2 month. TWO MONTH guys. come on now. Barbara G.:10:59 AM Eduard, I completely understand the situation. I know this is crazy and I'm so sorry for this. I know you're tired of hear or read "I'm sorry" Barbara G.:11:00 AM But I will seriously try my best to move the ticket and make the process faster. Barbara G.:11:00 AM I will look with your email address the ticket number. Please give me one second. Barbara G.:11:01 AM And again, I'm sorry for this. I understand how you feel because I will exactly the same in your position. Me: I have been hearing all this for the past 3 weeks and nothing. I feel like you guys really don't understand that a person need a freaking phone. And i know i am not the only one, i have seen people Me: complain on facebook and etc about same issue as well, but HTC just ignores them Barbara G.:11:05 AM Of course we care about this, believe me! That's the reason why we're escalating all the cases with this issue. We don't want to lose customers. And especially loyal customers. Barbara G.:11:05 AM And I respect your opinion, again. I'm sorry about this. Barbara G.:11:07 AM I'm talking the RMA department to see if we can check further information and rush the process as soon as possible, Eduard. Me: Yes i have been a loyal customer for past 8 years, and now i feel like thats bound to change after this experience Me: yes ask the RMA whats so hard about putting a phone in a box and sending it Me: And i am not angry with you specifically i know you have nothing to do with this, im angry with HTC Barbara G.:11:11 AM And I respect that Eduard. Seriously. Barbara G.:11:11 AM At this point, I don't have enough words to apologize. Barbara G.:11:12 AM Isn't putting a phone in the box and that's it. We are waiting for devices in order to send and finish the process for you. Barbara G.:11:12 AM And thank you for not being angry with me.. that's nice. Barbara G.:11:12 AM And again, how you feel with this issue. Me: Yes and i also hear that RMA is waiting for devises since they received my phone. Me: Takes a while to get them it looks like Me: And i mean quite frankly, lets me honest here, how is that my problem that you don't have phones in stock? That's on the HTCs end not mine, i shouldn't have to be dealing with issues on your end Barbara G.:11:15 AM There are some delays that could impact the timeframe that replacements take. Barbara G.:11:15 AM Yes.. Me: I am a customer, i paid for the phone, the service, and the warranty, i am obligated to get my phone and best possible service. Is two month in repairs without replacement phone to use a best possible Me: service HTC can provide? Barbara G.:11:17 AM Eduard, we started having this issue a few months ago, we are receiving some parts and we're working super hard with this and with the repair center. Barbara G.:11:17 AM And again! Barbara G.:11:18 AM Of course, you deserve the best. Barbara G.:11:18 AM Not just because you're a really good and loyal customer it's because we promise a really good service. Barbara G.:11:18 AM And I do apologize for not complete your expectations. Barbara G.:11:18 AM And I'm in your position! Barbara G.:11:19 AM And I was in the same position a long time ago with a similar problem. Barbara G.:11:19 AM So.. again, I'm sorry. Me: And how did you feel back then? I mean it's 2017, goodness if i walked into apple store with same issue i probably would of gotten replacement the same day. Me: Look, i get all the sorries and etc, its a part of your job and stuff, but can we just figure this out...? Please? Can i get a date when i phone will be send? When will i get it? Cuz talking about it Me: is not doing much Me: and i just seriously need a phone. Me: This is not me *** for no reason, trust me, if i had a replacement phone i wouldn't care, but i just simply need a phone! I dont know about you Me: but i don't have extra 700 to buy new one each time something breaks. Barbara G.:11:22 AM I seriously will LOVE to give you the estimated delivery date. But I honestly don't have the exact date. Me: And i wish i could at least get a normal answer for once. I have been promised bunch of stuff after many chat conversation with you guys, but i just really need the phone, thats it. You get me my phon Me: and ill be happy.. Barbara G.:11:23 AM Look! I can tell you that is going to be the next week just to make you feel better but I don't have the date Eduard, and I don't want to tell you miss information. As I said, I need to ask you for a time. Me: What do you mean ask me for a time? Barbara G.:11:25 AM I just need to ask you to be a little more patient. Barbara G.:11:25 AM I know you this is really hard! Barbara G.:11:25 AM I feel frustrated too, it is very frustrating for us as well to not be able to provide more information. Me: How much is "a little more patient"? I realize i asked for replacement phone because i thought it will be fastest but honestly at this point could of just fixed my old one Me: doubt fixing a microphone would take two month. Me: I have been patient for almost two month now, and still no idea when the phone will get here, for all i know "little more" can mean a couple more month. Me: What exactly did RMA told you anyway? Barbara G.:11:30 AM Eduard, we still waiting for the replacement device to be ship it to you as soon as possible. Barbara G.:11:33 AM I'm so sorry. Me: Tell me this, if you are out of stock, when are you expecting to receive shipment of the phones? Surely you should have this info. Barbara G.:11:38 AM We're expecting a huge amount of devices to get this situation solve. But, unfortunately, I don't have the exact date when your device is going to be ship. Me: Im not asking when mine will be shipped, im asking when will the "huge amount of devices" arrive to you guys. Barbara G.:11:39 AM Eduard, I don't have an exact date. Me: You are telling me that a huge company like HTC is waiting for a huge shipment, yet you don't know when it will get to you, or if it was even sent and etc. So you just expect them to arrive without Me: any info? Me: Sounds very believable. Barbara G.:11:43 AM Yes, Eduard. Barbara G.:11:43 AM I don't have an exact date. Me: Okay, and if i asked you to send me my broken phone back what would be your reply? Barbara G.:11:44 AM At the moment we can not close the ticket because we're almost done with the process. Me: Hahaha thats a joke right? Me: You say almost done like the phone is gonna get shipped tomorrow. except judging by all the convos and replies it would be nice if it shipped in a month or two Barbara G.:11:46 AM Yes, I'm sorry, Eduard. Me: Okay, so (and stop me if im wrong) lets see. I got a broken phone form you guys, sent it back for repairs without a replacement phone (luckly a friend had one) Expecting to have a quick replacement Me: process Me: yet, it has been 6 weeks. And still even employees of HTC can't give me a date when it will all be done Me: There is no date when you will recieve the phones Me: In fact there is absolutely no info about my replacement at all (except that you are sorry of course) Me: I CAN'T get my phone back because my ticket is almost done, Me: yet that almost done is probably very very far actually being almost done. Me: I also can't get any other phone of course because well... This is HTC we are talking about, screw the customers.. Me: So i am left without a phone till who knows when because the phone came back broken to me from HTC in a first place Me: and all i get, as a customer for 8 years is "sorry" Me: jesus, you haha other companies would probably have to try real hard to achieve HTC level or terrible repair program and this level of not carrying about their customers. Me: of* Me: goodness if this was any other company i would probably get an HTC11 with fastest shipping and millions of apologies, then again no other company would take two month to fix a phone. Not even to fix Me: to simply send a replacement phone.. Barbara G.:11:55 AM Okay Eduard, thanks. Barbara G.:11:55 AM I was calling RMA again, we sent the request to return the device back to you. Me: So and you think thats normal? Barbara G.:11:56 AM To get an answer we need to wait about 2 business days. Me: So you actually do think this is normal? That even if my phone will get send back that i have waited for 2 month and absolutely nothing got solved and phone is broken still, and thats okay? Me: And thats without mentioning that i never actually asked to get my phone send back, i am just pretty certain that my phone has been refurbished by now and send to someone else. Barbara G.:12:00 PM Nope. Isn't like that. Barbara G.:12:00 PM Okay. So I cancel that request if you want. Me: How long is it gonna take you people to get my phone FIXED (not replaced) and send it back Barbara G.:12:02 PM We will need to return the device and start a new process. Me: jesus christ Me: okay, can you give me an email of whoever is in change of the whole RMA thing, as well as some way to reach your CEO. Yes, of the whole company. Because this is hilarious. Barbara G.:12:06 PM Sure Eduard, I am requesting this for you right now Me: Thank you Barbara G.:12:08 PM Eduard, Is really important for us to please send the email to: rmarqustt2@htc.com Me: that the rma right? and the ceo? or some other chairman of the board Barbara G.:12:11 PM Yes. Barbara G.:12:11 PM Rma email. Me:12:12 PM and the second one...? Barbara G.:12:13 PM I can give you the corporate phone number. Me: email would be better but i guess phone works too Barbara G.:12:13 PM Corporate 425-679-5318
2.8
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I didn't like
  • Screw the customer attitude
#1066757
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