Our loan was purchased by this horrible company. Worst customer service of any lender I have dealt with in 30 years. In the process of a refi just to get away from these clowns.
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help. Would you please send me additional details about what occurred, so I may inve...

1.0
Casselberry-Altamonte Springs, Florida
#1552138

Grubhub - Charge delivery fee for food the restaurant gave refund

Contacted grub hub per not getting correct order and whipp cream had water in it. Restaurant refused to send the correct strawberry pancakes and preferred to give me a refund. Grub hub charged me for delivery and tax and didn't inform me. I found out a month later when I was reviewing bank statement. Called grubhub they said that they couldn't give me back the delivery fee and tax. I not sure how much of delivery fee is taxed. They don't have this info in writing on their app or any advertisements. How is can a consumer make an informed choice without all information in front of them. If orders are wrong are we to still pay for the delivery?
1.8
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Non disclosure of delivery pricking refunds
  • Grub hub did not refund me
#1552123
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Securtel - Unhappy with no response

Enrolled in this program for my daughter by mistake on March 20, 2019. I requested to close the account the following day and asked for a refund of my money. They closed my account but never gave me a refund. I've since made two contacts with them concerning my refund and both times they told me I would here from them within 48 hours. Never happened. It's been over two months and I am angry that they stole my money.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
I didn't like
  • Not getting my refund
#1547977
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Roblox - Robux

Dear Sir/ Madam, I have perchase robux by visa cards on 31/05/2019, unfortunately there is more money is credicted in roblox, overall 132.75 us dollar has from my Riyadh Bank visa account credicted to roblox account, therefore, please credict the robux in my account namet:DENISDAILYNO1FANEVER, my account has only 4000 robux instead of 10,000.whereas 10,000 robux is 99.95 usd. I have credict in 132.75 USD.( 24.95 five time and 8 dollars one time) where is remaining 82.85 dollars roblox. I hope you will credict the remaining robux in my account according to my remaiming money, or return my balance money 82.85 usd in my visa credict card account as soon as possible to robust my trust. I hope you solve this matter in your earliest. yours faithfully, Aqeel Hussain Sharifuddin Riyadh, Saudi Arabia aqeelh59@yahoo.com
I liked
  • Best game
I didn't like
  • Account being taken away or getting locked out
#1547802
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Lazada Malaysia - REFUND

I BEEN CALL TO LAZADA CUSTOMER SERVICE BUT DID NOT REACH MY CALL. I WANT LAZADA TO REFUND BACK MY MONEY TOTAL RM 158 ON THE CANCELLLATION IN THE OUT OF STOCK ITEM . HOW MANY DAYS WOULD I WILL GET MY REFUND BACK. PLEASE REPLY TO ME AS SOON.
1.8
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
I didn't like
  • No response
#1545969
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My account K_tiexD, about 3 days ago was unfairly banned. Picture: http://prntscr.com/nksgt9 Moderator Note: Your account has been deleted for violating the Terms of Use for inappropriate content. I didn't do anything against the Terms of Use, and I'm really f******g...
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3.8
I liked
  • I like it cause you can make friends and chat
I didn't like
  • Account deleted for no reason
#1528393

Keranique - Feel I have have been duped.

Have just checked my C/Card and realised I didn't read the terms and conditions clearly, and they (Keranique)have been debiting my Account each Month. Does this mean I will have to cancel my Card, as reading other comments I am led to believe that it is difficult to Contact Keranique directly to cancel the subsciption. The product is no better than any other I have used
2.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Feeling duped
  • Dishones charges
#1521456
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Cengage Learning - Literally the worst homework site ever made!!!

I missed a final because this piece of *** decided not to work all of a sudden. It just keeps saying Oh No something went wrong. *** cengage and its spotty servers and the fact that it cant help you for *** when it comes to any problem.
1.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Reliability
Scholarship, Grants and Programs
Staff
Value for money
Website
#1520544
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I was very upset ,item was picked but my balence is not refund in my account .and I want to directly contect customer care
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1.0
I didn't like
  • Customer service
  • Refund proses
  • Frod product
#1517720
I have ordered 3 swimsuits in July 2018 and i still did not receive my parcel (now is april 2019). At the beginning, after 3 weeks of waiting my order they sent an email and said that due to a lot of orders they are facing to problem issuing and don't to be afraid that...
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Anonymous
Anonymous

I ordered 3 swimsuits back at the end of August 2018. Still yet to see anything. Have emailed multiple times and now I get response from anyone!!! Scammers!! Horrible company!...

1.3
I didn't like
  • Have not received my order
  • Took my money and did not get a refund
  • Do not buy from this company
#1507809