My 3 year old Kenmore Refrigerator was falling apart Cracked shelves, broken bins, faulty ice dispenser.... When the ice maker started sending out shards of plastic I finally called to get everything repaired. They baited me into buying a home warranty. I told them we...
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h.kitchener
h.kitchener

Read the warranty contract that was furnished to you and see what it says regarding tranfers to a new location. That should have been the first thing you looked at when you go...

Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

1.1
I didn't like
  • Poor communication
  • Run a round i was given
  • Customer service
#1276061
Reply to reviews
In early July, we ordered a dryer and refrigerator for delivery on 8/21. They confirmed our delivery, but we did not get a call that day. Despite it, I spent 6 hours at my house waiting. I heard absolutely nothing from them. I then had to call them, and they had no...
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2.6
Wyomissing, Pennsylvania
I didn't like
  • How i was treated by customer service and manager
  • Post purchase care
  • Third-party customer service
#1093333
Reply to reviews
Sears Home Services - Sears Service BEWARE!!!
Sears Home Services - Sears Service BEWARE!!!
The reason for this review is to warn other people before they have a similar experience. My experience with SEARS REPAIR was very aggravating and frustrating. I was having a problem with my Samsung refrigerator once again with it freezing up the fridge section and the...
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Anonymous
Ljm1979

Sorry for your ordeal. They said they will come out on my fridge this Thursday without a charge. After reading your review, I am documenting with them not to come if charging ...

1.0
I didn't like
  • Customer service
  • Lack of repair knowledge
  • Repair technicians
#983284
Reply to reviews
Not only did we waste $99 on this service, the customer service reps over the phone(talked to 5 different ones all together) were not even a little helpful. Two of them hung up on us. We have a Kenmore Elite refrigerator that went out after only 5 years and we called...
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1.0
I didn't like
  • Sears home services
#940793
Reply to reviews
My fridge is cycling on and off. Repairman said it needs its control board replaced. Learned that the part does not exist and a repair kit is instead available. Repairman now needs to remove control board (and shut fridge off) and take it to send out for repair - a...
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#940148
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Samsung Refrigerator/Freezer Poor Customer Service! Not the way InnStyle would handle customers and products purchased. I purchased a Samsung French Door/Bottom Freezer/Refrigerator for my home in Margate, NJ. This refrigerator was purchased on April 20, 2013 from Home...
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Anonymous
Anonymous

No matter how much you claim this product was used, it is still 3 years out of warranty. How dare a company expect you to maintain and keep your appliance serviced? When you b...

1.0
I didn't like
  • Quality and service
  • Freezer is bad
#896834
Reply to reviews
my wife got a whirlpool refrigerator 4 years and 8 months ago. It simply quit working last week. ok, it had a 1 year warranty on it but I contacted whirlpool anyway to see if there was anything they would do. I mean, come- on.. this appliance was meticulously cleaned...
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Anonymous
LEON VICKERMAN

OUR WHIRPOOL ICE MAKER LASTED A YEAR BEFORE IT BROKE DOWN. THE WHIRLPOOL WAS WAS ONLY TWO THOUSANDS DOLLARS. MY NEXT REFRIG. WILL BE SAMSUNG.

Anonymous
Steve Walton

I have a whirlpool bottom freezer fridge that has been nothing but trouble since I bought it. Whirlpool is selling junk these days. One problem after another. DO NOT BUY A WHI...

#466608
Reply to reviews
With Official Company Response
Sears has gone down the tubes! I will NEVER step foot in a store again. I bought a refrigerator but turned down the $70 delivery fee (I live 3 miles away). Three days later, I called the store to see if it was in, no one would answer the phone. I got eventually got...
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SearsCares
Sears Response

Dear Anonymous, My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to hear of the trouble you experienced with your new refrigerator purc...

#443215
Reply to reviews
With Official Company Response
I now believe most of the online rants about Sears and wish I had consulted the internet before purchasing a refrigerator from them. As my genius handyman said "Sears is coasting on their reputation. I won't even buy tools from them anymore." The salespeople pay...
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SearsCares
Sears Response

Anonymous423987, I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. We a...

#423987
Reply to reviews
We have refrigerator model KSS42QMX01 purchased in 2007 as part of a total kitchen makeover and the MOTHER BOARD went out this past week. The authorized repair company came out and diagnosed the problem but did not tell us that the mother board had to be taken out and...
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Anonymous
Anonymous

I have Same refrigerator .. They need surge protectors or this will happen.

#412706
Reply to reviews