1 comment
1.0
Details
Company does not honor contract. Would not come out at 5 year mark to re-seal. No return calls. Once they sell you the product and it is installed, you are on your own. They do not care! My advice: Run as fast as you can away from this company.
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Larry Taylor
Home Improvement Expert
#1686087

If you are not satisfied with your local ReBath team, you can contact the company main office to share your experience and find possible solutions. Please find the ReBath cust...

Author
Cons
  • Awful customer service
  • Manager attitude
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Come out an RESEAL the bathroom! Like my contract says needs to be done. We purchased ours from Re-Bath in Largo Fl who has closed shop and opened in Tampa, FL .
Tags
  • Rebath Unsatisfied Customer
Review #1486053 is a subjective opinion of poster.
0 comments

ReBath - Very poor customer service. Long wait time

1.6
Details
Takes over 2 months to start the project. Wrong vanity top for installation. Waiting 3 weeks for resolution without a bathroom sink. Told it was a priority but now get the runaround. Very poor customer service. Should NEVER had paid in full!! Go elsewhere for your remodel.
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Author
Pros
  • Courtesy and professional attitude of installers
Cons
  • Manager attitude
  • Long time to resolve issue
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Deliver product or service ordered
Tags
Review #1463825 is a subjective opinion of poster.
0 comments
1.3
Details
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
Hired this company to re-do our master shower. They took out our insert that was built with the home and put in their so-called highest quality shell with the highest quality fixtures. Although the final result was adequate and we had no real complaints at the time and...
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Author
Location
Kennewick, Washington
Cons
  • Very very bad experience
Reason of review
Bad quality
Tags
Review #1450110 is a subjective opinion of poster.
0 comments
2.5
Details
ReBath - Mildew
ReBath - Mildew
We had our tub and shower done over about 8 years ago with ReBath. Our old tile and grout was always stained with mildew even after digging it out and regretting, and the salesman told us that what they used instead of grout was a revolutionary material that mold and...
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Author
Pros
  • Crew was polite and did a good job keeped work area clean
Reason of review
Not as described/ advertised
Loss
$8000
Preferred solution
Let the company propose a solution
Tags
  • Rebath Unsatisfied Customer
Review #1329158 is a subjective opinion of poster.
0 comments
3.2
Details
It cost me a lot of money which would have been okay if it was finished. The shower was very nice but the wall was not finished on the outside. I need to hire a contractor to come in and finish the wall. I knew I would have to prime and paint the wall but I thought it...
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Author
Pros
  • Drain is ok
  • Quality of the work performed
  • Install was quick and professional
Reason of review
Reliable warranty
Tags
  • Rebath Unsatisfied Customer
Review #1326271 is a subjective opinion of poster.
1 comment
1.2
Details
ReBath - Property Damage/Personal Injury; Materials Problem; No Customer Service
ReBath - Property Damage/Personal Injury; Materials Problem; No Customer Service
Copper water supply lines promised by the salesman at his sales pitch were not installed. Since it took over two months to get the job started, I had to settle for non-metallic tubing rather than wait any longer. The demolition process employed caused immediate damage...
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EightSiberianHusky
#1598564

The salesman promised alot with us as well. One was our tile floor would not get damaged. This was my wife's biggest concearn and the fact we were lied to about the moisture b...

Author
Pros
  • Appearance of product installed
  • Courtesy and professional attitude of installers
Cons
  • Attitude of sales manager and his lack of cooperation
  • Apparent lack of adequate due dilligence during entire process
  • Subsequent personal injury resulting from demolition damage
Reason of review
Poor customer service
Preferred solution
Replace damaged fixtures; correct problem with shower base; compensate my wife for exp0eriencing personal injury
Tags
  • Rebath Unsatisfied Customer
Review #1180397 is a subjective opinion of poster.
0 comments
1.5
Details
The installer finished my 87 year old mothers bath in such a hurry the toilet leaked the shut off valve leaked under the sink then we where left with a curtain rod that didn't work it took them 3 days to come back and fix the toilet leak never fixed the leak under the...
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Author
Cons
  • Long time to resolve issue
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • Rebath Unsatisfied Customer
Review #1137086 is a subjective opinion of poster.
1 comment
2.2
Details
There were things that were not told to us during the sale. Information was omitted that might have changed how we ordered the shower. The corner caddy color will not match the walls. After installation we noticed this and were told this was normal and the best they...
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Anonymous
#1185648

Did you pay with a credit card? If so contact them and protest the charges.

Author
Location
Magnolia, Texas
Pros
  • Final looks of the unit
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Rebath Unsatisfied Customer
Review #883135 is a subjective opinion of poster.
2 comments
1.0
Details
They are very nice on email responses, but horrible on phone. The lady who sends the email replies doesn’t even know she’s the same person who answers the phone “let me see who sent you the email”, uh, it was you. She did not know if floating shelves constitute part...
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Anonymous
#1173993

These whinny customers just make me sick.

Author
Location
Boise, Idaho
Reason of review
Poor customer service
Tags
  • Rebath Unsatisfied Customer
Review #865018 is a subjective opinion of poster.
0 comments
1.0
Details
I LIVE IN MICHIGAN AND I WAS CALLING GETTING PRICES ON A SHOWER AND HOW LONG IT WOULD TAKE TO INSTALL IT SO I ENDED UP WITH RE BATH BECAUSE SALES PERSON SAID THEY COULD HAVE IT DONE WITHIN A MONTH AT THE MUST WHAT A LIE THAT WAS IT TOOK 3 MONTHS FROM THE TIME SHE TOOK...
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Author
Location
Detroit, Michigan
Reason of review
Bad quality
Loss
$2500
Preferred solution
Price reduction
Tags
  • Rebath Unsatisfied Customer
Review #833371 is a subjective opinion of poster.