Gearbest - The TOP
Gearbest - The TOP
Gearbest - The TOP
An amazing store! Great diversity of products and options !! Great prices and quality of products !! Fast and helpful support, always answering all questions, solving quickly and efficiently !! The service is fast! Excellent support! Great variety of products and...
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5.0
I liked
  • Apparent service leveles they claim to have
  • Quality
  • Cheap
#1140238
Reply to reviews
My wife got me this thing for Christmas. It is awesome! I've been flying it non-stop since Christmas day. It takes a little bit of practice to get good at the controls, but that's part of the fun of it. It's not just a toy; it develops your flying skill over time. Got...
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Anonymous
Anonymous

How long have you worked for WTT?

Anonymous
Anonymous

Hope you never have to get a part for it. Good Luck.

5.0
I liked
  • Amazing quality of product
I didn't like
  • Cant seem to find any customer support
#763076
Reply to reviews
the short version of this story is that in june i bought a quad copter and flew it twice and the motors went on me and the copter crashed. contacted them and it only took me 4 months to get the replacement motors and when they sent them to me they gave me no...
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1.0
I didn't like
  • Defective product
  • Lousy customer service
  • Extreamily long wait
#742393
Reply to reviews
I have exactly the same complaint against Gear Best. I made and paid for merchandise, I did not take the insurance, my credit card was debited, 6 weeks later - no delivery. GB made me same offer, they'll fulfill my order for a 50% payment or credit my debit card. I'm...
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#728816
Reply to reviews

The product malfunctioned after 2 days, no reply on communications, did not get full order,2 items missing, charged full price, went through paypal and they still refused to return, refund or fix anything.No response through there own return and warranty process. They...
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rvogtster
rvogtster

Now they got rid of replies so they can deny what they said in previous replies. Amazing, they will be gone soon, horrible customer service, and they waist your time playing g...

1.0
Champlin, Minnesota
I didn't like
  • Did not honor warranty or return
  • No support for defective product
  • Deceitful
#694260
Reply to reviews
Ordered a quadcopter. It arrived weeks later defective, only three of four blades turn. Tried their toll free at least 30 times, always busy. 1 347 767-3793. Want to hear a busy signal, you try calling. Their online customer service is giving me the run around. They...
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1.0
I didn't like
  • Untrustworthy
#684772
Reply to reviews
So, I purchased a Cheerson Cx20 drone for about $250 with shipping. Arrived in a couple weeks and didnt work. Took it to a local Hobby Store and the owner wrote down the problems and I sent it to Pearl at Gearbest Support. She gave me 3 options. 1- Buy another one for...
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2.6
I didn't like
  • Customer support
#679701
Reply to reviews
Purchased the DM007 Drone. Received it in a short period of time. But it wouldn't fly. I emailed them back and forth. They gave you several options, but either way, they cost you more money. especially if you ship it back to them. So I ordered a second at half of the...
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1.0
I liked
  • Prices
#653903
Reply to reviews
Gearbest made an error in my order of R.C. plane and replacement parts. They shipped the replacement parts AHEAD of the plane. Everything was supposed to be on ONE tracking number. When I opened a case to inquire (a lengthy process in itself as it takes a few days to...
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Anonymous
Anonymous

Hello,I agree with you completely. Paying a retirn postsge for the items that are faulty or different in their description is unacceptable practice. Buying anything online is ...

Anonymous
Anonymous

Agree. Stay clear of Gearbest. I ordered a hover board for my son, took over 2 months to arrive, and was defective and super shoddy quality. Have sent pics and videos and have...

1.3
I liked
  • Prices
I didn't like
  • Deceitful
#652364
Reply to reviews