My system has never been installed as I was misled as it is self installed by customer and I am handicapped senior and unable to install. All the ad for the system only said there is no charge for installation. My system has never been fully installed yet they want me...
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1.3
I didn't like
  • Anything about their company
#1361327
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Had the service for 24 days & sending back the whole system. In emergency event they didnt called or responded. And, the response when I called to check was terrifying. They have protocol that if the alarm goes off within some time they dont call to check on the...
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1.0
#1084986
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I've been a Protect America (PA) customer for 3 years. However, I finally bought my first home in December and moved into it. My contract with (PA) was actually up in January. So I called in at the end of that month and was told that I had 1 more month left on the...
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1.7
I liked
  • Easy installation good customer service at first
I didn't like
  • Cancellation process
  • Customer service rep was rude
#1036540
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Reading so many other reviews with experiences like mine seems crazy though totally validating for me having gone through myself recently much of what folks are talking about. I don't know how Protect America can get away with this! I wish somebody would sue them...
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2.1
I liked
  • Unit worked okay
I didn't like
  • Sneaky practices
  • Too much wasted time trying to cancel
  • Cancelation process or customer service
#997206
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I have had Protect America for about 10+ years, now, and simply never used it. Rarely armed the system. Tried to cancel, and was never told it hadn't been canceled. Today, I got a call from a guy while I was in the middle of shaving. He wanted me to get pen and...
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I didn't like
  • Cancellation policy sucks
#918740
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These people are a nightmare when trying to cancel or cease monitoring. I canceled in April and here it is August, and I'm still getting billed for services that I shouldn't have had. They keep saying that the air was on my part and I have spoken to five people thus...
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Anonymous
Anonymous

I am having the same exact issue same time frame and they keep telling me they never received an email. This is crazy got the same threat and my service was not working for ov...

1.5
Georgetown, South Carolina
#899644
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