Hi, I am very troubled by the customer service I received at the Soho Levi's store located in 495 Broadway, New York, NY 10012. I am sure its not a example of the excellent service that Levi's wishes to promote and that which I have received over the years. Firstly I...
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1.8
I didn't like
  • Customer service
  • Refund
  • Disappointed many times
#1017610
Reply to reviews
I recently called macys.com to find out if I could get a price adjustment on a denim jacket by Levi's. The jacket is listed as $69.99 on macys.com and the same jacket is selling for more than 50% off at the official levi.com website. I called and talk to a...
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Anonymous
Anonymous

It might be that Levi's contract does not allow discounts or price matching. The Levi company generally doesn't allow any discount in any store and the register is programed t...

MattD78
MattD78

One reason could be because Levi's website is not considered a direct competitor. JCPenny, Dillards, these would be direct competitors of Macys since they are department store...

2.2
Product
I didn't like
  • Bad policy
  • No price match
  • Bad price adjustment policy
#1002290
Reply to reviews

100% full

Lucky Brand - Abused and Jacket-less
This complaint has 3 steps: Step 1. I thought I bought an expensive leather jacket for my daughter who told me about it on the last day of the Labor Day sale. I used my bank debit card and all seemed to go well. Two days later when it didn't arrive, I logged on to...
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Anonymous
Anonymous

After two more attempts to purchase the jacket with no success, I was able to purchase the jacket as a guest rather than logging in and using a different card. The price was ...

2.4
I liked
  • Quality of the leather
I didn't like
  • Will not honor sale price
#922830
Reply to reviews
Just spent an exasperating amount on outdoor furniture, thinking it's summer and everything is already on sale, so might as well. I woke up this morning (less than 24 hours after purchase) to find that multiple items are now "final sale" and are an extra 15% off with...
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2.3
I didn't like
  • Policy
#660222