I recently called macys.com to find out if I could get a price adjustment on a denim jacket by Levi's. The jacket is listed as $69.99 on macys.com and the same jacket is selling for more than 50% off at the official levi.com website. I called and talk to a representative only to find out that levi.com is not covered in their price adjustment policy. How can that be its the official validated website. How does that make sense c'mon get with the...
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MattD78 One reason could be because Levi's website is not considered a direct competitor. JCPenny, Dillards, these would be direct competitors of Macys since they are department store...

I didn't like
  • Bad policy
  • No price match
  • Bad price adjustment policy

100% full

This complaint has 3 steps: Step 1. I thought I bought an expensive leather jacket for my daughter who told me about it on the last day of the Labor Day sale. I used my bank debit card and all seemed to go well. Two days later when it didn't arrive, I logged on to Lucky Brand to find it in my cart at full price. I had no documentation, so the sale price couldn't be honored according to a Lucky Brand rep. Step 2: Reluctantly, since it was a...
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Anonymous After two more attempts to purchase the jacket with no success, I was able to purchase the jacket as a guest rather than logging in and using a different card. The price was ...

I liked
  • Quality of the leather
I didn't like
  • Will not honor sale price
Just spent an exasperating amount on outdoor furniture, thinking it's summer and everything is already on sale, so might as well. I woke up this morning (less than 24 hours after purchase) to find that multiple items are now "final sale" and are an extra 15% off with new coupon activated today. So of course I call in right away, since it's been less than a day, so why wouldn't they be willing to adjust the price, right? WRONG. It's not written...
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I didn't like
  • Policy