Every time I've contacted them, they have excellent customer service reps, but the problem is their terrible policies. I've had several major issues that I've been told by Express-Scripts simply cannot be fixed: 1.) Honestly, the worst part is the restrictions on...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We’re sorry about the service you received. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please...

2.0
I didn't like
  • Being inconvenienced by arbitrary restrictions
#1393013
I suggest that everyone file a complaint with the following agencies to Optum Rx in their proper place. 1) State pharmaceutical board 2) State Attorney General 3) Your state Medicaid office 4) Federal Medicaid office and the Inspector General 5) Your governor office 6)...
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1.0
I didn't like
  • Constant excuses to not fill prescriptions
  • Most reps not trained or compentent to solve issses
  • False advertising
#1329060
Reply to reviews
Express Scripts is not a pharmacy. They are a pharmacy benefit manager and their job is to save money by being slow, incompetent and soulless. They put each prescription out for bids and then take the lowest bid without any regard to how long it might take to actually...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We're sorry about this issue and we want to help you get your medication. Please email your full name, DOB, phone number, member ID and review #1198188 to Expr...

1.1
I didn't like
  • Busines model allows them 7-14 days to fill a prescription
#1198188
I have rheumatoid arthritis and I inject Rasuvo weekly. I spent 2 months getting my prescription filled by CVS Caremark Pharmacy Service. Calls were never returned, they claimed to have not spoken with my Dr’s office despite the fact that it was a conference call and I...
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1.0
I didn't like
  • Everything about cvs
#1162341
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Agent was not trained to focus on customers. Very limited English vocabulary, tone and attitude demonstrating in such unstable emotional condition. Distracting by her own surrounding and snap at customers like they are dirt. Did not apologize and accused customer of...
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1.5
I didn't like
  • No i did not like
#1124140
Reply to reviews
Pharmacist repeatedly refuses to fill a prescription for an anticonvulsant medication I have been on for almost ten years because I *might be* pregnant. I am not pregnant. She delays filling it until I run out and call and ask for refills several times in a panic...
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1.5
I liked
  • Regular store
I didn't like
  • Uncooperative pharmacy department
#1054670
Reply to reviews
I live in Bullhead City, Arizona. I am changing to a different pharmacy after repeated inaccuracies and miscommunication in my prescriptions! I became enlightened today more fully that I am dealing with a pharmacy and corporate office that does not want any direct...
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1.5
I didn't like
  • Re-filling prescriptions that were not needed
  • Rude staff
  • Pharmacy is a nightmare
#1031879
Reply to reviews
I went to refill my much needed prescription on Jan 26th . I went to pick up later that day and was told a problem with insurance company there needed to be a pre authorization for it , so I realized we just had been changed to this optumrx in Jan. so my doctor sent in...
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Anonymous
Anonymous

Do you have CalPers? I just had the exact same problem on Jan 30. I had a prior authorization thru the previous company (Caremark) and an FAQ from optum saying prior authoriza...

1.0
I didn't like
  • Would select no stars if i could
  • Delay tactics
  • No one will give an honest answer
#1002107
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Coventry, which is a family company of Altius is the very worst for Seniors with Diabetic problems! They absolutely will not provide a patient with anything prescribed for the treatment of Type 1 or Type 2 Diabetes, not insulin, not syringes, not needles, not even...
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1.0
I didn't like
  • 6hrs on the phone
  • All
  • Fact they only want to scam you
#868874
Reply to reviews
No one has any answers for any questions ever. No follow-up is ever completed. Customer service representatives are professional, however the company is terrible. Summary of benefits can't be provided because "they haven't been uploaded into the system yet", even...
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1.2
I didn't like
  • Issue still not resolved
  • 6hrs on the phone
  • Billing dept and customer service is rude and unhelpful
#864931
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