Optumrx - Dangerous errors & insubstatiated denial
I quit using the mail order because they incorrectly filled every prescription, also incorrectly filled my daughters prescriptions. It was safer to pay more to have them filled at the local pharmacy. Fast forward, now I am 5 weeks post op with a complicated recovery,...
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1.0
I didn't like
  • Multiple repeated calls on same issue
  • Policies
  • Inappropriate denials
#1313719
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My employer forces me to use OptumRx for prescription coverage. I only deal with them if I absolutely have to. I pay out of pocket for my test strips that go with my pump, because OptumRx will ONLY cover LifeScan products. I've tried to have my doctors fill out the...
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1.0
I didn't like
  • Only one choice
  • Being discouraged from filing an appeal
#1271504
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I went to refill my much needed prescription on Jan 26th . I went to pick up later that day and was told a problem with insurance company there needed to be a pre authorization for it , so I realized we just had been changed to this optumrx in Jan. so my doctor sent in...
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Anonymous
Anonymous

Do you have CalPers? I just had the exact same problem on Jan 30. I had a prior authorization thru the previous company (Caremark) and an FAQ from optum saying prior authoriza...

1.0
I didn't like
  • Would select no stars if i could
  • Delay tactics
  • No one will give an honest answer
#1002107
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