The worst customer service and an even worst return policy. I was stupid and bought from them. Now I can't get my money back "because that's how their policy is". Don't waste your time, energy or money buying from Pottery Barn. I called them 2 minutes after I placed...
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PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam
Pottery Barn Kids Verified Representative

Please accept my apologies for the way your calls were handled. A private message has been sent with my contact information as I am more than happy to assist. Please feel free...

1.0
I liked
  • Nightmare
I didn't like
  • Very arrogant customer service
  • Customer service
  • Customer service experience
#1102129
I have being a customer for years until about 4-5 years ago when I ordered a crib for my son. I paid to get the crib installed by your company and the person who installed it, didn't do correctly. The crib was very wiggly (and my son was only a newborn). I contacted...
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Anonymous
Anonymous

You basically got a 1,000 crib for free for being nit picky..they don't want to take the chance of loosing more money from someone. .no bussiness would..just sayin

2.3
I didn't like
  • Nobody knows what is going on
  • Being transferred to different departments
  • Lack of response
#783700