1 comment
1.0
Details
The worst customer service and an even worst return policy. I was stupid and bought from them. Now I can't get my money back "because that's how their policy is". Don't waste your time, energy or money buying from Pottery Barn. I called them 2 minutes after I placed...
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PotteryBarnKidsSocialTeam
Pottery Barn Kids Verified Representative
#1370562

Please accept my apologies for the way your calls were handled. A private message has been sent with my contact information as I am more than happy to assist. Please feel free...

Author
Pros
  • Nightmare
Cons
  • Customer service experience
  • Online shopping experience
  • Very arrogant customer service
Reason of review
Poor customer service
Review #1102129 is a subjective opinion of poster.
2 comments
2.3
Details
I have being a customer for years until about 4-5 years ago when I ordered a crib for my son. I paid to get the crib installed by your company and the person who installed it, didn't do correctly. The crib was very wiggly (and my son was only a newborn). I contacted...
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Anonymous
#1113092

You basically got a 1,000 crib for free for being nit picky..they don't want to take the chance of loosing more money from someone. .no bussiness would..just sayin

Author
Location
Marietta, Georgia
Cons
  • Being transferred to different departments
  • How i am being treated
  • Lack of response
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Review #783700 is a subjective opinion of poster.