1 comment
2.3
Details
I had a noise in box spring. They replaced it two months after I purchased it. I have had many health problems. I sleep in my recliner that's more comfortable than the Mattress. I have a noise again. I have not slept on the mattress more than a dozen times. I was told...
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Anonymous
#1662136

Dont you just long for the good old days? If you don't want your mattress you could just bring it back Free of charge. It didn't matter why, just ring it back no questions ask...

Author
Pros
  • Staff was great
Reason of review
Warranty issue
Loss
$1705
Preferred solution
Full refund
Tags
  • Poor Warranty Service
Review #1492404 is a subjective opinion of poster.
0 comments

Sears - Refrigerator warranty repair

1.0
Details
My Kenmore refrigerator developed problems with the compressor and condenser while it was under warranty. The technician came out, ordered parts and I have been trying for 2 months since to get them to send out someone to complete the repair. They say there are no technicians in my area and have no time line for when I can expect repair.
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Author
Reason of review
Warranty issue
Loss
$1500
Preferred solution
Full refund
Tags
  • Poor Warranty Service
Review #1448584 is a subjective opinion of poster.
0 comments
1.0
Details
We purchased a Kenmore refrigerator freezer two years ago and have had to have it repaired 15 times. The bottom freezer drawer handle has broken 3 times, the drawer itself had to be replaced, all of the rubber seals have broken down and had to be replaced, the...
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Author
Location
Kenmore, Washington
Pros
  • Service technicians though many were from contractors
Cons
  • Product design and material quality
  • Poor record keeping and communication between departments
  • Time lost trying to deal with warranty
Reason of review
Bad quality
Loss
$2200
Preferred solution
Replace with new refrigerator or refund purchase price
Tags
Review #1344428 is a subjective opinion of poster.
0 comments
1.0
Details
If I could give this company a half a star of less I would. My husband and I purchased a brand new 28 foot Jayco Trailer for just under $30k and after our third camping trip (1 month after purchase) we had 22 items fall apart on us, including an outlet that never...
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Author
Location
Longmont, Colorado
Product
Cons
  • Sals manager lack of concern
  • Pour service
  • Lied to us
Reason of review
Bad quality
Loss
$30000
Preferred solution
Full refund
Tags
  • Poor Warranty Service
  • Camping World Bad Customer Servic
  • rv repair
Review #1336374 is a subjective opinion of poster.
1 comment
2.3
Details
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
I jumped on the inet to look for a replacement cover and saw that the place where I purchased two covers in the past, The Cover Guy, had glowing reviews (all 5+++) on how wonderful the covers are. Well this is my experience. I attach copies of correspondences with them...
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TheCoverGuy
The Cover Guy Verified Representative
#1681281

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to...

Author
Pros
  • Ease of ordering
Cons
  • Quality
Reason of review
Bad quality
Loss
$500
Tags
  • Poor Warranty Service
  • vapour barrier
Review #1334332 is a subjective opinion of poster.
0 comments
2.4
Details
Mattress Firm - Inferior Mattress x2
Mattress Firm - Inferior Mattress x2
I purchased a queen dream bed lux with adjustable base. The first mattress I received had a defect in the foam leaving a ripple in the mattress. Actually, there was a line on the mattress cover right where the ripple was leaving me to believe it was a reject having...
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Author
Location
Smithfield, North Carolina
Product
Pros
  • Initial customer service
Cons
  • Product warranty return quality
Reason of review
Bad quality
Loss
$4415
Preferred solution
Full refund
Tags
  • Poor Warranty Service
Review #1305547 is a subjective opinion of poster.
Resolved
1 comment
3.1
Details
i experienced a roof leak in my back bedroom due to heavy snows in march, 2018. I obtained 4 estimates for a new roof and submitted the claim to my insurance company, Amica, which is great by the way, and they agreed to pay. Hired Gutter Helmet to put on new TPO flat...
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Anonymous
#1505755

Gutter Helmet sales rep didn't even show up for sales appointment or call to say he couldn't make it that day. I'll be calling leaf filter tomorrow.

Author
Location
Mount Laurel, New Jersey
Cons
  • Caused a leak and failure to repair it
  • Poor installation
  • Cost me 825 for internal repairs
Reason of review
Warranty issue
Loss
$825
Preferred solution
Full refund
Tags
  • Poor Warranty Service
Review #1283528 is a subjective opinion of poster.
2 comments
3.5
Details
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
I had exactly the same problem on a $3K set. we could swap pictures for damage and even fabric color. worse when I called to complained that it must be a defect, he asked me if bought the extended fabric warranty and said there was nothing he can do. Then went on to...
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user86622706
#1466965

So sent email more than 2 weeks ago, no response or even a confirmation of receipt of email. Same lack of customer service or maybe too many of the same type of complaint. I h...

Author
Location
South Brunswick Township, New Jersey
Pros
  • 26 year old la z boy recliner
  • Repair man inhouse nice guy
  • Sales process and products in showroom
Cons
  • Warranty support
  • Lazyboy did not care renew was defective and maybe unhealthy
Reason of review
Bad quality
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
  • Poor Warranty Service
Review #1215748 is a subjective opinion of poster.
0 comments
1.9
Details
I bought a HAMPTON AND RHODES mattress set back on June 19, 2017 at the Mattress Firm in Plano, TX on Park st. I believe HAMPTON AND RHODES is Mattress Frim own brand. By July the box spring was very squeaky. I called the manager and he offered to exchange my box...
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Author
Product
Cons
  • Unfair
Reason of review
Bad quality
Loss
$80
Preferred solution
Full refund
Tags
Review #1177548 is a subjective opinion of poster.
1 comment
1.0
Details
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
WARNING!!! DO NOT buy from this company At first glance, they seem like a good company based on their website, but it's all a lie and a SCAM. Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short,...
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Anonymous
#1413665

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

Author
Location
Niagara Falls, New York
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund
Tags
Review #1161550 is a subjective opinion of poster.