We purchased a Kenmore refrigerator freezer two years ago and have had to have it repaired 15 times. The bottom freezer drawer handle has broken 3 times, the drawer itself had to be replaced, all of the rubber seals have broken down and had to be replaced, the...
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1.0
Kenmore, Washington
I liked
  • Service technicians though many were from contractors
I didn't like
  • Product design and material quality
  • Customer care
  • Time lost trying to deal with warranty
#1344428
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If I could give this company a half a star of less I would. My husband and I purchased a brand new 28 foot Jayco Trailer for just under $30k and after our third camping trip (1 month after purchase) we had 22 items fall apart on us, including an outlet that never...
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1.0
I didn't like
  • Pour service
  • No effort to make a deal
  • Lied to us
#1336374
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
I jumped on the inet to look for a replacement cover and saw that the place where I purchased two covers in the past, The Cover Guy, had glowing reviews (all 5+++) on how wonderful the covers are. Well this is my experience. I attach copies of correspondences with them...
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2.3
I liked
  • Ease of ordering
I didn't like
  • Quality
#1334332
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Mattress Firm - Inferior Mattress x2
Mattress Firm - Inferior Mattress x2
I purchased a queen dream bed lux with adjustable base. The first mattress I received had a defect in the foam leaving a ripple in the mattress. Actually, there was a line on the mattress cover right where the ripple was leaving me to believe it was a reject having...
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2.4
Product
I liked
  • Initial customer service
I didn't like
  • Product warranty return quality
#1305547
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i experienced a roof leak in my back bedroom due to heavy snows in march, 2018. I obtained 4 estimates for a new roof and submitted the claim to my insurance company, Amica, which is great by the way, and they agreed to pay. Hired Gutter Helmet to put on new TPO flat...
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Anonymous
Ratt Mann

Gutter Helmet sales rep didn't even show up for sales appointment or call to say he couldn't make it that day. I'll be calling leaf filter tomorrow.

3.1
I didn't like
  • Caused a leak and failure to repair it
  • Poor communication
  • Poor installation
#1283528
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Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
I had exactly the same problem on a $3K set. we could swap pictures for damage and even fabric color. worse when I called to complained that it must be a defect, he asked me if bought the extended fabric warranty and said there was nothing he can do. Then went on to...
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user86622706
user86622706

So sent email more than 2 weeks ago, no response or even a confirmation of receipt of email. Same lack of customer service or maybe too many of the same type of complaint. I h...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the fabric and for the service you've received.Our team would love the ...

3.5
I liked
  • Sales process and products in showroom
  • Repair man inhouse nice guy
  • 26 year old la z boy recliner
I didn't like
  • Lazyboy did not care renew was defective and maybe unhealthy
  • Warranty support
#1215748
I bought a HAMPTON AND RHODES mattress set back on June 19, 2017 at the Mattress Firm in Plano, TX on Park st. I believe HAMPTON AND RHODES is Mattress Frim own brand. By July the box spring was very squeaky. I called the manager and he offered to exchange my box...
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1.9
Product
I didn't like
  • Unfair
#1177548
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The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
WARNING!!! DO NOT buy from this company At first glance, they seem like a good company based on their website, but it's all a lie and a SCAM. Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short,...
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Anonymous
The Cover Guy

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

1.0
#1161550
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Hired Sears to remodel our kitchen on 12/6/2017. Problems with EVERYTHING! 1) Time frame: we contracted with Sears on December 6, 2016. At the time, we were told it would take 4 to 6 weeks for COMPLETION of the kitchen remodel (which would have made it mid-January),...
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1.5
I didn't like
  • Shoddy work
  • Fire hazard
  • Horrible customer service
#1124728
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Mattress Firms execution of manufacture's warranties are a JOKE. They will send you a piece of yellow string with a round washer on one end and a cardboard popup for $29, which they call a mattress warranty kit. The idea being that a string pulled tight across the...
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Anonymous
Anonymous

Retailers are bound by the terms of the warranty from the manufacturer. Go make your own mattress and then you won't complain to anyone but yourself.

1.1
Product
I didn't like
  • Warranty is useless
#1102405
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