Freedompop is a Scam

I didn't knowing agree to an expensive plan, but they said I did. They require the use of an app to receive text messages (sms) and calls. When I complained about the charges they said they were non-refundable and now that I'm on the expensive plan I needed to pay $20 to cancel and lose all my data. Pure scam.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Shady cancellation
  • Customer service
  • Altogether bad
#1410438
Reply to reviews
So I have been with ATT for about 6 months now, and ever since the very first month I have had the absolute worst experience of my life with any company. First I was promised a waived installation fee for signing up for auto pay. I signed up and went on as normal with...
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2.4
I liked
  • It at first
I didn't like
  • No help of any kind
  • Rudeness
  • Refusal to fix their own problem
#1408007
Reply to reviews
This matter involves Tmobile again charging customers for monthly detail statements of usage, when prior there was a ruling that prohibited such charges, however so, I noticed that when I would not receive a detailed statement a tmobile representative immediate had a...
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1.3
I didn't like
  • And the level of tech support- solve issues
  • Now that the customer service seems a bit dishonest
#1340100
Reply to reviews
ATT - Approaching the speed of dial-up in 1996
Internet has been absent all of one day (April 11) and for much of April 10 and 12. It departed this afternoon as well, but is now back on . Our speed is 1.25 mb for downloads and 22 k for uploads. This is unacceptable. More details? Attached is a .pdf file...
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1.5
I didn't like
  • Getting the run around
  • Problems never get fixed
  • Internet service
#1233633
Reply to reviews
A $200 watch should not fail within 6 months of the warranty ending. If it does fail, it should not be greeted by the company as an excuse to sell you a brand new one at a price that is just below what you could have bought it for with an employee discount. Spending...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear about your experience with our support team and on the damage on your Fitbit Blaze.We'd be happy to a take second look at your case and review available...

2.2
I liked
  • Love it when it dosnt fall apart
  • I enjoy the device while it works
I didn't like
  • Poor customer relations
  • Arrogant and ineffective service policy
#1224897
The iconic is my 4th fitbit product. Great when it works. Last week it stopped recording sleep. Two days ago stopped tracking steps. Stopped syncing. Customer support just says turn off and turn on. Tried to re install. Will not re connect. For the price it should last...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,This is definitely not the experience we want you to have. We'd like to review your engagement with our team, please respond to this message with your case number. We...

1.0
I liked
  • I enjoy the device while it works
I didn't like
  • Fitbit scripted emailed replies
#1187775
Real easy to sign up,it was a breeze----THEN THE PARTY WAS OVER----Could never talk to a live person/Internet Was Useless.BAD SERVICE/PHONES & CONTACT ABOUT PROBLEMS----Sent The Wrong Phone & Wrong Color---If I Would Have Known Any Of This Crap Existed I Would Have...
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1.8
I didn't like
  • It is a scam
#1150684
Reply to reviews
Worst cellular company I've ever dealt with and I've used them all. Service would not function. I called in for help and was redirected to a "pay for support" automated system in order to talk to a live person. Considering that I havent even yet used the service, I...
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1.0
I liked
  • Product offering
I didn't like
  • Being forced to pay money to talk to a manager
  • Failure to provide support
  • Mandating payment to speak with anyone
#1131865
Reply to reviews
I wrote about how deceptive they are, after I wrote about my experience with them , they had the nerve to send out another bill through bill collector to try to collect that $138.00 they say we owe them. I refuse to pay them. They should take that off the $200 we were...
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2.2
Product
I didn't like
  • Customer service and billing
  • Run around
  • What they actually did
#1113485
Reply to reviews
I bought my fitbit in April of 2016. I absolutely LOVED it . . . until last week when I noticed the charge wasn't holding completely out of the blue. I had no signs that anything was going wrong with it. All of a sudden, it wouldn't hold it's charge for more than an...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear that your Blaze's battery did not last as expected. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a...

2.7
#1111852