Freedompop is a Scam

I didn't knowing agree to an expensive plan, but they said I did. They require the use of an app to receive text messages (sms) and calls. When I complained about the charges they said they were non-refundable and now that I'm on the expensive plan I needed to pay $20 to cancel and lose all my data. Pure scam.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Altogether bad
  • Shady cancellation
  • Customer service
#1410438
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So I have been with ATT for about 6 months now, and ever since the very first month I have had the absolute worst experience of my life with any company. First I was promised a waived installation fee for signing up for auto pay. I signed up and went on as normal with...
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2.4
I liked
  • It at first
I didn't like
  • Refusal to fix their own problem
  • Customer service and quality of u-verse
  • Rudeness
#1408007
This matter involves Tmobile again charging customers for monthly detail statements of usage, when prior there was a ruling that prohibited such charges, however so, I noticed that when I would not receive a detailed statement a tmobile representative immediate had a...
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1.3
I didn't like
  • Now that the customer service seems a bit dishonest
  • And the level of tech support- solve issues
#1340100
ATT - Approaching the speed of dial-up in 1996
Internet has been absent all of one day (April 11) and for much of April 10 and 12. It departed this afternoon as well, but is now back on . Our speed is 1.25 mb for downloads and 22 k for uploads. This is unacceptable. More details? Attached is a .pdf file...
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1.5
I didn't like
  • Getting the run around
  • Problems never get fixed
  • Internet service
#1233633
A $200 watch should not fail within 6 months of the warranty ending. If it does fail, it should not be greeted by the company as an excuse to sell you a brand new one at a price that is just below what you could have bought it for with an employee discount. Spending...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi,We're sorry to hear about your experience with our support team and on the damage on your Fitbit Blaze.We'd be happy to a take second look at your case and review available...

2.2
I liked
  • I enjoy the device while it works
  • Love it when it dosnt fall apart
I didn't like
  • Arrogant and ineffective service policy
  • Poor customer relations
#1224897
The iconic is my 4th fitbit product. Great when it works. Last week it stopped recording sleep. Two days ago stopped tracking steps. Stopped syncing. Customer support just says turn off and turn on. Tried to re install. Will not re connect. For the price it should last...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,This is definitely not the experience we want you to have. We'd like to review your engagement with our team, please respond to this message with your case number. We...

1.0
I liked
  • I enjoy the device while it works
I didn't like
  • Fitbit scripted emailed replies
#1187775

Freedompop - BAD CUSTOMER SERVICE

Real easy to sign up,it was a breeze----THEN THE PARTY WAS OVER----Could never talk to a live person/Internet Was Useless.BAD SERVICE/PHONES & CONTACT ABOUT PROBLEMS----Sent The Wrong Phone & Wrong Color---If I Would Have Known Any Of This Crap Existed I Would Have Never Called For The Deal They Had On TV Ad Had To Stop Service And Payment,And For The Last Year They Still Take .01 From My Account Monthly.(WHY)?----I Know It Is Only A Penny But Get Out Of My Life----PLEASE!!!!!!!!! It Is Hard To Enter At Least 100 Words Without Entering Words That Are Offencive To Most People.
1.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I didn't like
  • It is a scam
#1150684
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Freedompop - You have to pay to talk to a manager... enough said

Worst cellular company I've ever dealt with and I've used them all. Service would not function. I called in for help and was redirected to a "pay for support" automated system in order to talk to a live person. Considering that I havent even yet used the service, I refuse to pay to do so. I used their online ticket method. I called in 5 times in a row explaining to each that I would not pay for help for a product that hasn't functioned since day 1. Each time they directed my call to the automated system asking for money. I used their online ticket service. The person Dalgin C. told me information already available to me. It solved nothing. I explained my situation. He told me to pay for live support if I wanted it. I told them all I wanted was to see if their service even worked. I've been on hold for 20+ minutes waiting for a manager. I told them that if this isnt resolved, then I'm going to cancel but admitted that if customer support provided me a solution to the issue that i wouldnt. They ceased to respond to me. This company is simply picking up scraps from the larger carriers that they lease from. They don't care if you stay or go. I'm a big believer in quality products/services, or at the very least good customer service. This company has neither. Go elsewhere. Here is a list of other companies that might not be as terrible. Whatever you do, don't start with freedompop. MintSIM RepublicWireless Metropcs ProjectFi U.S. Cellular h20 Wireless ultra mobile total wireless net10 PAge Plus Selectel Simple Mobile Straight talk U.S. Mobile Boost Mobile Cricket Wireless
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I liked
  • Product offering
I didn't like
  • Failure to deliver on product offering
  • Failure to allow me to speak with manager
  • Being forced to pay money to talk to a manager
#1131865
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ATT - Still waiting to resolve my bill.

I wrote about how deceptive they are, after I wrote about my experience with them , they had the nerve to send out another bill through bill collector to try to collect that $138.00 they say we owe them. I refuse to pay them. They should take that off the $200 we were promised. We are not going to pay for deceptive sales. So I guess that Att will still be waiting for their money in the sum of $138.00, when they should just throw this $138.00 out and take a lost. We took a lost when we did not receive the speed we were promised, and yes we also had experience when it rained a lot our phone lines was not working, this has happened 6 times an we had to wait to be serviced. Pissed Consumer-John Turner
2.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
I didn't like
  • Customer service and billing
  • Horrable
  • This service i need bad for my schooling
#1113485
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I bought my fitbit in April of 2016. I absolutely LOVED it . . . until last week when I noticed the charge wasn't holding completely out of the blue. I had no signs that anything was going wrong with it. All of a sudden, it wouldn't hold it's charge for more than an...
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FitbitSupport
FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear that your Blaze's battery did not last as expected. The idea behind the discount was to provide you an option to upgrade to a newer tracker with a...

2.7
#1111852