This company promised fast internet and we have never experience anything close to what they promise. It is painfully slow and it always crashes during browsing session. We have tried everything the company suggests. Router looks like it is straight out of the 90's. I...
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1.1
I didn't like
  • Are hard to work with
  • Did not like anything about it
  • Paying these clowns all these years for junk service
#1351912
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Rise Broadband - Filed Freedom of Information Request with FCC
I filed a FOIA request with the FCC asking how many official complaints had been filed against Rise Broadband. As of February 2018 it was 416. I plan to file another request asking how an investigation is triggered. Is their a formula that at some point flags a...
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1.0
I didn't like
  • Service never works
  • Billing practices and policy
  • Customer service that lies
#1288293
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They are crooked as a bent nail! I canceled a week before my next months payment and they never credited me for the days that i didnt use their service, and the next month after i closed my account they send me a bill for 3 Dollars, and they said it was because they...
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1.0
Chubbuck, Idaho
I didn't like
  • Internet speed
  • Support
  • Slow internet speed
#1203452
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Resolved
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...
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Anonymous
Connie

I too am near Corsicana TX and have had terrible service and finally cancelled on Monday. I've been having signal drops all day long and many evenings have no service at all....

Anonymous
Darla

Well I was thinking of changing to rise but when I read this. I DONT NEED ANOTHER HEADACHE. SO NEVERMIND

5.0
I liked
  • Resolutions offered in the beginning
  • Service tech was friendly
  • Responsive
I didn't like
  • False advertisement
  • Rude supervisors in customer service
  • Cannot access my equipment to fix it properly
#931662
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