Resolved

We own our own helium tanks, purchased from another company. Started with Ameirgas 4 years ago & provided our own tanks. They had no problem with that & everything was fine for 2 years. Last year they started charging rental for the tanks. We called & they took it off the bill. This year they charged again & I couldn't get it resolved. Called many times & no one returns calls. Finally heard back from Greensburg, PA manager (Fred) & he would...
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1.5
I didn't like
  • Total lack of customer service
  • Customer service
  • Unauthorized change of billing
#867299
AVOID THIS COMPANY AT ALL COSTS!!!! lf I could have given them zero stars I would have. AmeriGas a.k.a. AmeriAss is the most incompetent company I have ever dealt with. They sent me a bill several months ago for $119 to lock in a rate of $3.89 per gallon for the winter, that is $2- $3 more per gallon than their competitors...I called them to let them know that we were not interested. I started getting calls 1 -2x times per day every day for 2...
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Anonymous

Anonymous That's terrible advice, AmeriGas' HQ is in King of Prussia, PA

Anonymous

Anonymous You should call the Amerigas head quarters in indiana.

I liked
  • Friendly customer service reps
#705861
We just purchased our tank after 11 and a half years for $1,018.00. They are trying to tell us that to get to the price of the tank as of today, they will take the purchase price of the tank, less a depreciation of about $50.00 per year. According to the person we are speaking with, the tank price today is $1,600.00, and is then depreciated since the day it was probably manufactured (2002), not from the day they sank it in the ground. They...
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I liked
  • Driver attitude
  • Nice drivers
I didn't like
  • Price gouging
  • Customer service will lie to you
  • Prices have no basis
#674516
I ran out of propane as Amerigas forgot to fill it (it's the 3rd time). It's 30 degrees and the Pineville (near Houston) formerly Hughes Propane location DOES NOT HAVE DRIVERS TO MAKE DELIVERIES! It's been two days and I cannot even get a return phone call from the district manager after many promises to do so! I highly suggest not ever using Ameri-gas as you do NOT want to go thru this. We are very easy going, but this is the worst service we...
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#391505