This is a flaw in the leather which appeared in an area that isn't even in a normal wear area on the seat back. The rest of the chair is in good condition. We have always had La Z Boy furniture in iur home and still have a La Z Boy hideabed that is nearly 30 years old but is in very good condition. We are getting ready to replace the sofa just to update our living room but will not be buying La Z Boy due to the way we have been treated. we will...
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LaZBoy Hi There,
Thanks for reaching out to us about the flaw in the leather on your chair. Our team would love to further investigate.
Please send an email to socialsupport@la...

I liked
  • Good delivery service
  • Extremely dissappointed
  • Choices of fabrics and style
I didn't like
  • Kentwood mi franchise customer service
  • Bad experience
Thought I bought a really good sectional and rug to match and paid sibstantially more than I would normally pay. The fabric began to fade and pill within the first six months and when I called in to inquire it was past the year but they sent a fabric specialist and they replaced as a one time gesture three cushion seat covers. It's now a year later and the new fabric is pillled and the fading on the couch is so Noticeable. Really disappointed...
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LaZBoy Hi there,
Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the fabric pilling and fading. Our team would be happy to furthe...

I didn't like
  • Extremely poor quality
  • Warranty support
Bought this Expensive Leather Lazy boy recliner four years ago and the leather is peeling off as we sit. Upholsterer said it is bonded leather and pretty cheap covering. We paid around $1000 for it and if we want to recover it it will cost another $800 to $1000. Love the chair itself but for that kind of money you would think they might invest in decent material on it. Would have went with fabric if I knew this was going to happen. Disgusted...
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LaZBoy Hello,
Thanks for reaching out to us about your recliner. We apologize for your frustration regarding the leather peeling. Our team would love the opportunity to further in...