We paid for white glove service, which was misleading. It is unboxing and taking boxes away and total time allotted at your home is 1/2 hour. They spent 15 minutes of it looking for bolts they misplaced in the truck. I misunderstood white glove service for actually...
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1.0
I didn't like
  • Unprofessionalism
#1517985

Fedex - Improper package delivery

I called yesterday to complain about a driver that constantly leaves packages next to a mail box on a main road. The representative typed out directions to my house and gave me an incident report. Today the driver says he delivered the package next to the garage whose I have no idea because it is no where on my property. Called again and left another complaint. There is no recourse with Fedex. The phone rep takes the complaint, gives an incident number and no one ever follows up. They could care less about customer service or delivery issues.
1.5
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Value for money
Website
I liked
  • Past deliveries before 1212018
I didn't like
  • Current delivery service
#1465963
Show
Zara's customer service is HORRIBLE. In an age where customer service is pretty much everything. Replying to a post / but turned into my own review about a package not being delivered and Zara not refunding me. This just happened to me too! The package was 'delivered'...
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2.5
I liked
  • Look of the product but never received it
I didn't like
  • Customer service
  • Refund policy
  • Delivery
#1379143
Please read the many HORRIBLE reviews for GreatFurnitureDeal (GFD) before you purchase. Why the positive reviews? Well, I just made note of SEVEN (7) 5-star reviews, ALL from Riverton, UT, 26 miles down the road from the GFD warehouse in Orem, UT. Draw your own...
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Anonymous
W Adams

My credit card company got my money back. Whew!Question: Why so many positive reviews about GreatFurnitureDeal.com at a website named "PissedConsumer.com?" If you wanted to gi...

1.0
I didn't like
  • Deceiving policies
#1152770
Package shipped 4 day econ. Took 4 days to get from one side of the country to the other (giving them the weekend as a freebie as it actually 6). Package sat in their Boston warehouse for another 5 days. They "claimed" on their tracking they made arrangements for the...
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1.0
I didn't like
  • Inept
#1134526

UPS - Horrible Customer Service

I had a package shipped to me from a store. I have been following the tracking and somehow it suddenly stopped updating. I called to find out where my package is since it was supposed to have been delivered and the rest of my order was delivered last week. I spoke with someone that told me repeatedly that they could not tell me where my package is. They will only speak with the shipper. They admitted that they may have lost the package (those are some BIG, scary trucks), but they cannot tell me that because I didn't ship the package to myself. The lady repeated that I had to contact the seller (I spoke with them first before calling UPS) and they would only answer that person's questions. It's MY package and YOU lost it. Learn something about customer service and tell the customer what you did with her packages.
1.0
Details
Customer service
Tracking Tool
I didn't like
  • Unhelpful customer service
  • Very unprofessional
  • Denied responsibility
#1123948
Show
Ceva Logistics -  Non-delivery and non-notification on schedule delivery date
I ordered a large item from Amazon $2500. It was a piece of machinery for my shop I needed to do a large job do next week. On the Amazon website I ordered the product on September 1 and three days later got a schedule delivery date of September 15 by 8 PM. This time...
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1.0
#1101553

Zara - They didnt care if your package has been lost

They will send you emails saying investigation has been done and sorry we can't do nothing. Service is just horrible. The size wasn't available at the store and they suggested to order online . worst experience ever. {{REDACTED}}
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • Poor quality of merchandise
  • Steal your money
  • Online website return links
#1097891
Show
Ceva Logistics - Worst experience ever in getting a product delivered
Ceva Logistics - Worst experience ever in getting a product delivered
Ceva Logistics - Worst experience ever in getting a product delivered
This is the worst experience I have ever had in getting an item delivered. Ever. Period. I do not understand how they are still in business. Everything is wrong, from the total lack of flexibility in hours of delivery (essentially 9 to 5 to get ready to take multiple...
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1.0
I didn't like
  • Poor customer service
  • Dismal delivery staff
  • Not on time and inconvenient time frame for delivery
#1096805
I have the same issues with Delivery. Item order at 19/07. Item pick up at the same day. Item deliver to Regional Hub at 20/17. Nightmare start. Parcel keep pending at Regional Hub. Expected delivery is between 22-26/17. I calm down and just keep waiting. at date...
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1.3
I didn't like
  • Customer services
  • Bad delivery service
  • Poor response time
#1079484