Mixbook has decreased its printing quality and customer service in the last 6 months. My last order was so badly done that I returned it for a refund. This is unacceptable, it takes such a long time to work on a photography book and, for some of us, those books are...
Read more
1.2
I didn't like
  • Quality of the books and the customer service
#1177372
Reply to reviews
On 12/15 I contacted Jordan @ Mixbook & asked about shipping options & pricing to ensure my order would be here before Christmas. He gave me a $20 credit to help pay for rush shipping. I then placed an order for 10 photo books & paid $42.89 for 2 day shipping since it...
Read more
3.0
I liked
  • Ease of use of the website and ability to upload photos
I didn't like
  • Was lied to by several customer service reps
  • Not getting my order on time
  • Paid for 2 day shipping but got ground shipping
#1162269
Reply to reviews
Mixbook - Horrendous 5.5 hour experience of ATROCIOUS SERVICE
Mixbook - Horrendous 5.5 hour experience of ATROCIOUS SERVICE
Mixbook sent my daughter a blood-spattered book. They reprinted her book, but cancelled my order although website said order was being delivered. Order arrived today, but it was another customer's books (big issue of invasion of privacy here). When I contacted the...
Read more
1.0
I didn't like
  • I think i explained this all ready
#1146267
Reply to reviews
I cannot begin to e plain how this company has ruined my Christmas. I placed an order with them with added fast shipping because I was led to believe by their website and 'glowing revues' that it would be with me easily within my required time limit. It is for my Mum,...
Read more
Anonymous
Anonymous

I feel your pain. I cannot believe a company would use the USPS for holiday deliveries. I am still waiting for a package which will likely not arrive before Christmas as promi...

Anonymous
Anonymous

Hi stmallard,Mixbook customer service here. We sincerely apologize for the inconvenience. May we ask for the order number or the email used to place the order? You can simply ...

I didn't like
  • False delivery times
#752814
Reply to reviews

I ordered 2 leather photo books but they took almost 2 months to arrive and were not LEATHER. I paid for this upgrade and did not receive it....and after waiting all of this time...so frustrating! I hope they will correct this problem ASAP. I am planning a wedding and...
Read more
Anonymous
Anonymous

Hey, Mixbook here! We're very sorry about this inconvenience. We'll be more than happy to assist you but can you please send an email to hello@mixbook.com? Feel free to includ...

I didn't like
  • Time it took to receive
  • Delivery
  • Received wrong product
#730623
Reply to reviews