0 comments
1.6
Details
On 12/10/16 I went to Pep Boys to have tires installed. The following day My light came on for suspension fault the light later went back off...Then it returned again. I was driving on the highway on 12/13/16 and my car shook I thought the tire was about to come off I...
View full review
Author
Location
Cincinnati, Ohio
Cons
  • Break my car promise to fix then decide not to and blame me
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • pepboys a joke
  • Pepboys Liar
Review #972989 is a subjective opinion of poster.
0 comments

Pep Boys bait and switch, lying about unnecessary work needed, breaking parts on my vehicle, Customer Service calls myself and my wife a liar, reduces her to tears yelling at her.

1.0
Details
Took the vehicle in to have the wiper sprayers replaced, brake lines bled and the trunk latch button repaired. They ended up telling me it was a master cylinder. It was not, I've bled the lines in this car before. Either way, I agreed to the replacement because it was $119, and I thought of it as preventive maintenance. A day later they call me and tell me the part they have doesn't work, so it's going to be $200 more . Come to find out, as per the Assistant Service manager, the part worked fine but the manufacturer had left out one mounting hole. Rather than call another store, they ordered one straight from a dealership, and then told me it was "too late now". They replaced the Trunk button, charged me $80 to LOOK at it and then another $80 for parts. Fine. Then they call me to tell me "My car needs struts and strut mounts". According to another local shop, this is absolutely false. Every time I spoke with them they tried to sell me tires. I do not want nor need tires, nor alignment. I need 3 things done. NOT difficult. Pep Boys was running a promotion on these items at that time. Coincidence? I think not. They didn't touch the wiper sprayers, despite me asking them every one of the 15 times they called me to sell me tires or lie to me about another "problem". I finally said "HAVE YOU LOOKED AT THE SPRAYERS I ASKED YOU TO?!" Their response? "No, but we can for an extra $80 have a look." According to Pep Boys Corporate, this is absolutely NOT their policy. They never even looked at it in the end. Then they called me to tell me I needed to replace the steering bezel cover. I told them that was absolutely fine and their was no issue when I dropped it off. Response? "Oh no, it's broken, you need to buy another one." They broke parts in my wife's car, called me to tell me I needed to pay to replace them, ( I knew they were not broken, so do multiple people that have been in the vehicle) and threw them back in the car. I get there to pick up my wife's vehicle and One of their TECHS told me the part wasn't broken on my car when I brought it in. The vehicle had oil and dirt throughout, and they balled up the plastic seat covers and threw them on the floor with the steering bezel they smashed off. I brought this to the Assistant Service Manager Mike and the Tech's attention. They both apologized profusely, and Mike wrote down the VIN of the vehicle and all pertinent info to order a new one. He said the VW dealership was closed on Sundays, but he would make sure he ordered a new one Monday. Then they told us they ordered a replacement. 2 weeks later? The Assistant Service Manager Mike told my wife they were having a hard time finding it. One week after? The service manager Aaron is calling me telling me I'm a liar and so is my wife. He proceeded to LAUGH and YELL at me. They tried to bait and switch me, didn't fix half the things they were told to. I'm filing with the Better Business Bureau, have started a chargeback and opened a complaint with their corporate headquarters. Even their corporate people have told me there have been a myriad of complaints against this store and these people. Their service manager said they had "proof" the proof? The destroyed parts I have them back in their parking lot and then saying they "told me I needed to get the parts fixed and I told them no, they we're fine when I brought them in". Yeah, you broke it? Their service manager said "he felt disrespected". You know what? I feel disrespected that my wife still has a broken to pieces car and you called her a liar. And me. You pay for it, you broke it. I cannot say enough bad things about this month long ordeal and my previous experience buying tires there.
View full review
Author
Location
Littleton, Colorado
Cons
  • Total stupidity
  • Breaking my car
  • Lies
Reason of review
Lied to us, told us unnecessary work needed to be done, baited and switched, yelled at myself and y wife, and reduced her to tears over a $35 part.
Loss
$35
Preferred solution
Full refund
Tags
  • pepboys a joke
  • Offensive Language
  • Lies
  • Pep Boys Service
  • Pep Boys warranty
Review #932640 is a subjective opinion of poster.
0 comments

Pep Boys - 7 day break job

Took my van in for a break job was told $ 550 estimate. Well 7 days later they finish the for a price of $1500 will be the last time unless I need oil or wiper blades in I will do the work myself. I will not recommend them to anyone unless I really don't like them. Pep boys are just hiring really poor employees or is it your managers. You need too take a look at this. Or ya the CEO needs to go on undercover boss well at that time I can if he really does care about the customer
View full review
Author
Location
Puyallup, Washington
Cons
  • Poor service provided
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • pepboys a joke
Review #663959 is a subjective opinion of poster.
4 comments

Pep Boys - Ripping off customers left and right

I have personally witnessed pepboy employees at the garner nc store selling multiple services that had absolutely no reason to be sold, clean air filters just because there is a quota and no one wants to get in trouble, so as a consumer I get ripped off because your employees are scared to be fired. so I wonder what everyone else will think about these "quotas" once they find out you are stealing money from them for no good reason. and fyi I used to work for these idiots and left very shortly after being told that I would sell 30 air filters a day or be fired.
View full review
Author
Location
Raleigh, North Carolina
Loss
$10000
Tags
  • pepboys a joke
  • pepboys garner
Review #442746 is a subjective opinion of poster.