I recently rented a car at the Denver airport from Payless. The price quoted online was $171. 87. We declined all extras when offered and the girl got an attitude. We initialed declining these services but when I looked at the amount charged it was $224.63. I...
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1.6
I didn't like
  • Rude and charges for services declined
#1025274
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I have rented from this company over a dozen times, customer service always sucks but it is cheapest so was willing to do it again. SO. booked ahead, prepaid $305.00 billed and cleared my credit card, got to the counter, was assigned a SUV, filled out all the documents...
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1.9
I didn't like
  • Scam like tactics and do not abide by agreements
#964191
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I rented a car from Payless and kept it for 9 days as I planned. The day after I got home, when I was going through my receipts from my trip, I discovered that I had been charged $25 a day for some sort of insurance, which I never authorized. The car rental was only...
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Anonymous
Anonymous

Payless is almost impossible to contact for customer complaints, they quoted me a weekly rate, then after the fact they re entered my card to the tune of an extra $150.00. The...

1.2
I didn't like
  • Being ripped off
  • Forcing insurance on me
  • Fact i was charged for insurance
#895148
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On the night that I was scheduled to pick up my multi-day car reservation Payless closed their counter a half hour early. The result of this early closure was that I was forced to spend the night in the Airport and it enabled them to cancel my reservation and keep my...
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1.0
I liked
  • Advertised rate
I didn't like
  • Classic bait and switch scam
#886986
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Rented a car and returned it early, without telling you, they charge you extra per day when you return early. It was the worst experience I have ever had. Good luck with reaching them after that- there is no phone number or customer service line to reach them on! You...
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Jmac06_2016
Jmac06_2016

A group of us has taken action!https://www.facebook.com/groups/649033941917380/

1.0
I didn't like
  • Whole experience was awful
#860872
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I too was a recent victim of their illegal activities. I am contacting lawyers and would like to include contact information for anyone else who was a victim of Payless Car Rental's fraudulent and deceptive business practices. This company needs to be held...
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Anonymous
Jay D

I would be willing to join a class action suit. Payless just charged me a daily admin fee for toll usage even though I only used the toll pass one time. So for a 4 day rental ...

Anonymous
Sam

How can I become a part of the class action law suit. Payless overcharged me 200.00. They outsourced their call center, and I'm not getting the proper customer service.

1.0
I didn't like
  • Fraudulent business practices
#858461
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