Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Based on the description on the website, I bought a rim from Parts Geek that would fit my make and model. When the rim didn't fit my car due to the lugnut bolt pattern, Parts Geek would not refund my return shipping costs and were extremely rude in their correspondence...
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Anonymous
Shawky Gabriel

I don't know what BBB is waiting for after all this testimonies from so many customers none of them is happy with Part Geek service.

1.4
I didn't like
  • Poor customer service
  • Getting blamed ie customer error for their inaccurate website
  • Inaccurate and misleading product description
#1153975
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Ordered part 7473-08021180 a transmission pan for a VW Golf. Received W0133-1976169 a transmission pan for the same car which works but is $30.25 cheaper. Used the pan couldn't wait it works but Thirty dollars is Thirty dollars and they would not reimburse the...
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2.2
I liked
  • Price and quality of pan
I didn't like
  • Being cheated
#998511
Reply to reviews
DO NOT DO BUSINESS WITH PARTSGEEK.COM. DO NOT BUY ANYTHING FROM THEM. I BOUGHT A PART WHICH WAS MISREPRESENTED BY THEM ONLINE. THE PART I BOUGHT WAS NOT THE PART ADVERTISED ONLINE. THE PART I RECEIVED DID NOT MATCH WHAT I PURCHASED. CUSTOMER SERVICE DOES NOT...
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BRIANGRAY
BRIANGRAY

AFTER I COMPLAINED TO THE BETTER BUSINESS BUREAU IN NEW JERSEY THE PROBLEM WAS RESOLVED.

1.5
Product
#938370
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I have been trying to get an RMA # for 2 weeks. My 30-day time window to return parts is up in 3 days. They have not contacted me with the RMA and they do not respond to the customer ticket that you fill out online. http://www.partsgeek.com/aboutus.html#support is...
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1.0
I didn't like
  • Paying for shipping of core back to them
  • Will not issue an rma to return parts
  • Attitude and customer service
#728907
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I ordered a part and it came to me incorrectly. I called to have it returned and after they issued an RMA# I took to UPS. However, my $45.00 part was going to cost $90.00 to return. I called PG back and they said they are not willing to help return any parts and their...
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1.0
I didn't like
  • Non caring cs agent
  • Return policy
#639497
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Boy these idiots if they even tried to sell medical marijuana they would be be dead in 2 days... I saw where they advertised a 1999 Mercedes Benz grille for a E320 for $46.00. I tried to place the order but there site keep defaulting to some *** explanation page. So I...
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1.0
I didn't like
  • Product information
  • Horrible customer service
  • False and misleading advertisement
#620811
Reply to reviews
Partsgeek - NEVER Order From Them!
I agree with the other post - this company is not even worth one star. I ordered a part that was never delivered. The Fedex tracking said it was in another state with "no estimated delivery date". I couldn't reach their fake customer service because the number on...
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I liked
  • Price
I didn't like
  • Customer service
  • Shipping policy
#602068
Reply to reviews
I ordered a small part that they said would arrive in 3-7 days at the latest. They took money out of my account and then a day later I received a tracking number. I reviewed the tracking number and after three days the item was still in California. I live in NC. I...
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1.0
Calabash, North Carolina
I didn't like
  • Horrible customer service
  • Delivery times
  • Lies
#596188
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