Ordered part 7473-08021180 a transmission pan for a VW Golf. Received W0133-1976169 a transmission pan for the same car which works but is $30.25 cheaper. Used the pan couldn't wait it works but Thirty dollars is Thirty dollars and they would not reimburse the difference even though their packing list is how I discovered the problem. First rep Chris was helpful and professional. Second rep who would not name himself on the phone, stated they...
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1.9
I liked
  • Price and quality of pan
I didn't like
  • Being cheated
#998511
DO NOT DO BUSINESS WITH PARTSGEEK.COM. DO NOT BUY ANYTHING FROM THEM. I BOUGHT A PART WHICH WAS MISREPRESENTED BY THEM ONLINE. THE PART I BOUGHT WAS NOT THE PART ADVERTISED ONLINE. THE PART I RECEIVED DID NOT MATCH WHAT I PURCHASED. CUSTOMER SERVICE DOES NOT EXIST. ONLINE CHAT IS ONLY TO TAKE ORDERS. FIRST AND LAST TIME PURCHASING FROM THEM. THEY ARE CHEATS! IMMEDIATELY UPON RECEIVING THE PART I ORDERED I DISCOVERED AND COMPLAINED THAT...
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BRIANGRAY

BRIANGRAY AFTER I COMPLAINED TO THE BETTER BUSINESS BUREAU IN NEW JERSEY THE PROBLEM WAS RESOLVED.

I have been trying to get an RMA # for 2 weeks. My 30-day time window to return parts is up in 3 days. They have not contacted me with the RMA and they do not respond to the customer ticket that you fill out online. http://www.partsgeek.com/aboutus.html#support is the web page for the customer ticket. This is the only way you can request an RMA to return parts. If you do not have the RMA, they will not accept the return. I have sent 5...
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1.0
I didn't like
  • Horrible customer service
  • Paying return shipping
  • Return policy
#728907
I ordered a part and it came to me incorrectly. I called to have it returned and after they issued an RMA# I took to UPS. However, my $45.00 part was going to cost $90.00 to return. I called PG back and they said they are not willing to help return any parts and their policy doesn't allow them to help. Therefore, we are stuck with a $45.00 part that we cannot use and mailing it back at the cost of $90.00 doesn't make sense. I will never order...
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1.0
I didn't like
  • Horrible customer service
  • Return policy
  • horrible customer service
#639497
Boy these idiots if they even tried to sell medical marijuana they would be be dead in 2 days... I saw where they advertised a 1999 Mercedes Benz grille for a E320 for $46.00. I tried to place the order but there site keep defaulting to some *** explanation page. So I sent in a ticket to ask about the E430 Grille, All parts guys know the E430 and E320 are the same grille. As I try to call there silly answering machine it just keep going and...
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1.0
I didn't like
  • Horrible customer service
  • Product information
  • False advertisement
#620811

100% full

I agree with the other post - this company is not even worth one star. I ordered a part that was never delivered. The Fedex tracking said it was in another state with "no estimated delivery date". I couldn't reach their fake customer service because the number on their website put me on hold immediately with the message "if you want to talk to sales, stay on the line; if you want to talk to customer service, fill out the form." I did and...
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1.0
I liked
  • Price
I didn't like
  • Horrible customer service
  • Shipping policy
#602068
I ordered a small part that they said would arrive in 3-7 days at the latest. They took money out of my account and then a day later I received a tracking number. I reviewed the tracking number and after three days the item was still in California. I live in NC. I notice that the estimated arrival date was Feb. 23rd. Two weeks from the day I ordered the part. So I open a Customer Support Ticket because obviously they are scared to hire people to...
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1.0
I didn't like
  • Lies
  • Horrible customer service
  • Inconsistent delivery
#596188