We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied to the company stating they showed up to our house but no one was home when in fact my father was there ALL DAY waiting for someone to arrive which caused us to have to call again and reschedule. We are tired of calling MULITIPLE times escalating issues to management...
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1.0
I didn't like
  • Passive aggressive phone tactics
  • False advertising
#988804
I was duped into a new domain while browsing names. Next thing I know, I get an email saying I've purchased one of the domain names I plugged in to check. Little did I know, they kept my bank card on file WITHOUT CONSENT! I immediately sent an email saying I would overdraft if this went through. The reply I was sent said the domain name had not been activated but if I wanted to sign up, I could buy the 1-3yr plans. My bank account had a pending...
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1.7
I liked
  • First purchase
  • Service they provided in the past
I didn't like
  • Not responding to claims
  • Customer service
  • Lack of employee supervision employees unable to use logic
#966728
This company is the worse ever!!!! We have had our phone line for over 25 years and when Frontier took over we were without phone service for two weeks!!! We now have requested they shut our land line phone service off, so we cannot make calls which is what we want. But.....when someone calls our house, their caller id still appears and it rings and is answered that our mailbox is full.....plus they are still charging us. They said they were...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with your phone service issues. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krys...

I liked
  • Getting rid of frontier
I didn't like
  • Your company
#925946
I have noticed that ehostsource have started to take the annual payment due monthly over the past few months. I can never get hold of anyone on the telephone number, they are busy and on being diverted to voicemail I am unable to leave a message as the mailbox is full. I have emailed the company but they have failed to reply. The service is regularly down and I frequently have to use an alternative email account to send or receive mail. The...
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1.1
I liked
  • Service they provided in the past
I didn't like
  • Inabiliy to use service
  • Overcharging
  • Unable to get any service in the past several months
#905054
Frontier took over Verizon - increased my charges which I called and was informed would receive credit and lower to match TIME WARNER CABLE - now on June 24 2016' lied to me did not in fact lower to match and instead "increased my bill another 100. per month" Now costing 218. without any premium services and entirely opposite of what was agreed upon. This is causing a large balance of inflated figures never agreed upon claimed as owed- stating I...
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Anonymous

Anonymous They just sent me a bill for over $600. This is after losing cable internet and phone for a week because they screwed up the install. There is already a class action in Washi...

FrontierComCares

FrontierComCares I'm sorry to hear that you are having trouble with the billing! I would like to help get this straightened out for you.
Can you please email me at AskFrontier@ftr.com with...

1.2
I didn't like
  • Internet packet loss
  • Internet package cost too high not matching words
#871496