I went to refill my much needed prescription on Jan 26th . I went to pick up later that day and was told a problem with insurance company there needed to be a pre authorization for it , so I realized we just had been changed to this optumrx in Jan. so my doctor sent in...
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Anonymous
Anonymous

Do you have CalPers? I just had the exact same problem on Jan 30. I had a prior authorization thru the previous company (Caremark) and an FAQ from optum saying prior authoriza...

1.0
I didn't like
  • Would select no stars if i could
  • No one will give an honest answer
  • Delay tactics
#1002107
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I started work with a new company and they use OptumRx, to my dismay. Each time I call into their customer service is a new adventure and usually a bad one. Today it took me 6 calls an over 3 hours of time to get one prescription filled, with each call yielding a...
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1.0
I didn't like
  • Lied committed fraud
  • Refill authorization handling
  • Evasive response to customer inquiries
#947964
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