1 comment
1.0
Details
I went to refill my much needed prescription on Jan 26th . I went to pick up later that day and was told a problem with insurance company there needed to be a pre authorization for it , so I realized we just had been changed to this optumrx in Jan. so my doctor sent in...
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Anonymous
#1281105

Do you have CalPers? I just had the exact same problem on Jan 30. I had a prior authorization thru the previous company (Caremark) and an FAQ from optum saying prior authoriza...

Author
Location
Schaumburg, Illinois
Cons
  • No one will give an honest answer
  • Could not speak to supervisor
  • Delay tactics
Reason of review
Poor customer service
Preferred solution
approve my prescription
Tags
Review #1002107 is a subjective opinion of poster.
0 comments

OptumRx - Horrible customer service

1.0
Details
I started work with a new company and they use OptumRx, to my dismay. Each time I call into their customer service is a new adventure and usually a bad one. Today it took me 6 calls an over 3 hours of time to get one prescription filled, with each call yielding a different level of competency from the service rep but mostly poor and untrained. Of the 6 there were only two that I felt knew what they were doing so on three different occasions I requested to speak to a supervisor but was never got connected to one. It's obvious when a lousy rep doesn't want you to speak to someone above them since they will either put you on hold for long periods of time (almost 30 minutes one time) or transfer you to nowhere. Take my advise and pay the extra to use a local pharmacy. You're time is worth more than you save.
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Author
Location
Georgetown, Texas
Cons
  • Evasive response to customer inquiries
  • Refill authorization handling
  • People and the processes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Optumrx Poor Customer Service
Review #947964 is a subjective opinion of poster.