Our meter was broke for 5 years and we had no idea. NYSEG was supposedly reading the meter which I'm doubting at this point and I find it hard to believe that they didn't realize it read the same thing for 5 years! Then when I realized it, I called and they fixed it...
Read more
Anonymous
clare rey

looking for any information as to what happened with this. I just got the same information and cant believe I am responsible

2.4
I didn't like
  • Estimated bill for 5 years
  • Broken meter for 5 years
  • Poor customer service
#1015084
Reply to reviews
I am on the balanced budget plan, have been for awhile now. All of a sudden, mid billing cycle, instead of my 200 dollar budget, I have a 900 dollar bill. They replaced my meter a few weeks back, well turns out they think the old one "stalled" in August 2015!. So...
Read more
2.7
Nyseg Apalachin, New York
I didn't like
  • Estimated billing
  • No customer service response
#897214
Reply to reviews
NYSEG's customer service is horrible ! I called back in November 2015 to relocate telephone poles... it took them 5 months to get me in contact with an engineer who took 1 month to even send me a proposal !! I stressed we are on a tight schedule since it has taken 6...
Read more
Anonymous
Anonymous

Maybe the Telephone poles haven't been moved because they're owned by the telephone company,not the power company!

1.0
Nyseg Pine Bush, New York
#859143
Reply to reviews
Here is a fine example of a criminal organization that promises lower rates in Gas /Electric for NY citizens. I have watched my bills for those utilities rise in a catastrophic manner over a period of 2 years and when I tried to break the contract I get a $198.00...
Read more
1.0
I didn't like
  • No sympathy had to seek aid
#732298
Reply to reviews