This company LIES about the amount of water/gas/wastewater residents use, and OVERCHARGE them with huge bills. i n the first month,my bill was low and ever since, it kept rising by 10% per month, now its over 110 and I AM THE ONLY PERSON IN THE ONE BEDROOM APARTMENT. i...
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I didn't like
  • Poor customer service
  • Unwillingness to resolve the matter
#1020591
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Location: Austin, Tx. We have an AMR (automatic meter reader) water meter that is attached to the wrong account. The apartment is 1 bed room, 1 bath and kitchen with two middle aged adults. No kids, no pets. Our water (as reported by the AMR) are in the 14000 to 16000...
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Anonymous
Anonymous

I have been doing the same thing with my water meter. They want me to check the meter daily so they can measure how much daily water i use. I have been taking pics of my meter...

1.4
I didn't like
  • Poor customer service
#843536
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I'm receiving billing fee of $5 every month. I'm not getting the bill to my account. My apartment community updates the fee in their portal. When I saw the billing fee and checked with them why there is $5 billing fee, they said it is charged from NWP. Then what is the...
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1.3
I didn't like
  • Billing practices plus they avoid to explain the bill
#802836
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I am not sure if there has been an increase in the water and sewer rates, but without any information on my actual usage (volume) each month, the spike in my bills in completely unexplained. It is not an apartment leaky pipe issue (I pay attention to this) and I know...
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#776384
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Moved into a new building in Austin, TX with condo like finishes, very nice. Then I was shocked to find out that we has allocated water, which is managed by NWP. I always have paid $30-$40/month for water and wastewater but now my bill is almost $100/month for...
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Anonymous
Anonymous

My waistwater is double my usage which is double my actual

Anonymous
Anonymous

Contact KBK law firm in Southern Cal they are in the process of filing a suit!

1.0
#698760
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Lived in the apt. complex for 10 years water/sewer /trash ranged @$45 mo. 1 bedroom I person When NWP was hired by the Management complex Lincoln Property Management bills were @$80. The bills showed the same usage but double the price. I moved now at new complex after...
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Anonymous
Anonymous

Contact NWP CEO Ron Reed rreed@nwpsc.com or Sergio Sanchez ssanchez1@nwpsc.com. Don't waste time talking to peons.

1.0
I didn't like
  • Are clearly crooks
#660432
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My apartment complex, Harbour Run Apartments in Mentor on the Lake, OH is using NWP to commit fraud on the residents. The apartment complex is acting out like a utility in charging us for "voodoo" billing. As they are acting as a utility they need to be approved by...
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Anonymous
Anonymous

I live in CA, same story...ripped off to the tune of $90+ due to their destruction of a check paid for services. It is fraud in the most blatant sense.

Anonymous
dudley

I stopped paying them two years ago. I live at the same complex. Even the office staff do not care anymore. They cant shut off the water, no individual meters. The whole bui...

#417835
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