I wanted to try Nutrisystem for one month before my wedding to jump start my weight loss! At 2 1/2 weeks into my month I called to cancel when I was informed of the 125.00 fee. By then I couldn't cancel the whole order either as I was past the 2 week mark!!! I was told...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for sharing your feedback with us today regarding your experience. We do disclose our standard fee for discontinuing an auto-delivery order in our Terms and Co...

I didn't like
  • Cost
  • Hidden cancellation fee
  • Misleading guarantee
#1099496
Tried to order other products and use a coupon, they placed order not using the coupon, finally cancelled that after being billed the full amt. on hold 3 different times for over 15 min to get to speak with someone. Referred a friend and her order was totally messed up...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. Thank you for taking the time to write this review. We are sad to hear that you had trouble placing your order and applying your coupons. If you would like for us to...

I didn't like
  • Refund policy
  • Charging me to quit the program
  • Customer service and shipping procedures
#1066118
I've tried on-line, chat & calling "Customer Service". This is like the "Hotel California", you can check-out anytime, but you van never leave! They tell you that you "Must accept shipments & pay regardless of your satisfaction". They don't care about anything but...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello.We are very sorry to hear about your experience with Counseling. We would like to help! Please email us your account information at consumerexperience@nutrisystem.com ...

1.5
Nutrisystem Dushore, Pennsylvania
I liked
  • Website very colorful and promising
I didn't like
  • Cancellation policy
#1047681
you should be advised that your response about my complaint is unacceptable... I have already sent a complaint to the PA Arrorney general . My next round of complains is to my two senators , one congressman and the federal trade commission will include my photograph...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the item to write a review based off of your experiences while on the plan. We are very sorry to hear that you were dissatisfied with the plan and...

1.0
I didn't like
  • Total fraud
#1018519
received 1st box used for week 1/2 cancelled had like 20 bars of crappy stuff in place of bkfst & lunch. They said a charge of $99 for canceling and sent a second box and charged my card $362 more after I only had tried the 1st shipment for a week. Their info said...
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Anonymous
Tracy

I can assure you, they do NOT write their own reviews because I have written reviews on their site. Most positive, some not as positive, but they ALL get published. I also k...

Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for your review of Nutrisystem, we do appreciate everyone's feedback! We would like to be able to contact you regarding your experience. Would you be willing ...

1.0
I didn't like
  • Customer service cancellation fee
  • Misrepresentation
  • Service charge
#1001840
I am very disappointed with your product, your customer service and the way I was treated. In addition I incurred a $99 early cancellation fee? Your customer service representative today was argumentative and I had to hang up on him because was irritating me so bad...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for taking the time to write us a review and share your feedback about your plan! We are sorry to hear that you did not have a good experience. Please feel fre...

1.0
I didn't like
  • Took weeks to receive order
  • Turbo charge diet they pick your food and its awful
  • Food is bland and dried out
#962982
Ordered the Turbo 10 option for 1-month. Food was terrible. Called after 10 or 12 days and Canceled future deliveries. 3-weeks later, received another delivery and credit card was charged another $374.00. Called Customer support and informed them I had canceled my...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for taking the time to write us a review. We are sorry to hear about your experience, and we would like to look into this for you. Can you please write us at c...

Anonymous
Anonymous

If your card company won't help you when you dispute the charge, then just cancel the card ASAP. Then, get another from a different bank, etc. This is your best option. NutriS...

1.0
Nutrisystem Arlington County, Virginia
#860275
I had a membership with Nutrisystem for two months. I called them and canceled my membership before third one. one week after canceling my order received and email saying that we shipped your order. I was surprised so I call them to see what is going on. they told me...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for your review. We are sorry to hear about your experience with your deliveries. We would like to look into this for you. Would you be willing to write us at ...

1.0
#816435
My husband and I ordered a one month supply of food from Nutrisystem. I am on the third week. He had stomach problems since he began the diet (therefore, he had to stop), and I have not lost any weight. I have followed all the information as well as the instructions...
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Anonymous
Anonymous

I returned a month's shipment when i cancelled our order, and Nutrisystems REFUSED to Credit me over $300, really you didnt get the GIANT BOX??? they claimed my USPS tracking ...

Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hi , Thank you for your review of Nutrisystem, we do appreciate everyone's feedback! We are sorry to hear that the quality and taste of our meals have not met your expectatio...

Was charged $99 to cancel! That must have been well hidden in the information. The food was nasty. Some of the items had to be a joke. The chicken pot pie was the worst. Basically badly flavored water with a cracker on top. The flatbread pizza was another one,...
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Anonymous
Anonymous

Oh and we are the Nutrisystem Consumer Experience team. We look forward to your email :) - The Nutrisystem Consumer Experience Team

Anonymous
Anonymous

Hello there! We are sorry to hear that you did not enjoy some of the entrees on the program. We are more than happy to look into this for you as well. Please send us the emai...

1.4
I didn't like
  • Deceptive marketing and subsitutions
  • Quality of product
#777399