We purchased central air conditioning for our home with a 2 year contract from Service America (salesperson Gino Bertoloti). Gino reassured us that this was a "great unit" and we we would have a wonderful experience with the company and gave us his cell phone number in...
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1.0
I didn't like
  • Unreliable information from customer service rep
  • Customer service poor
#1299468
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I have had multiple issues with my Air Conditioning and have had numerous providers come and service my home . I feel this last one(Air Medics)was the straw that broke the camels back and have submitted a complaint with the BBB and hope to discontinue my service...
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Anonymous
Anonymous

Get rid of them. Regain control of your life and stop burning money. You should have done it years ago. All of the money you've handed them would have easily paid for a dandy ...

1.5
I didn't like
  • Take your money and do not make the repairs
  • Customer service is the worst
  • Breach of contract
#1293329
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My washer machine broke is a 5 year old model. They came and found out that it need it to replace some parts. Then aproximately 8 days later told me that they will come and fix the washing machine. i stayed 8 hours waiting for them and finally called them and they said...
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1.0
#1219269
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Obviously realize you are signing on to a 3 year commitment when you sign the contract. We fulfilled out 3 year commitment (and additional time beyond that) and then have had extreme difficulty in trying to cancel. They give you a low monthly rate when you initially...
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h.kitchener
h.kitchener

Re: auto pay----now you know.

1.8
I didn't like
  • Cancellation difficult after fulfilling contract terms
#1178496
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I made an order on the BrylaneHome.com website. I received NO confirmation email at all. When I called customer service multiple times, no one answered for 20 minutes and when someone finally did answer they had to transfer me, more waiting, then I talked to someone...
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1.0
I didn't like
  • Non existent customer service
#1091259
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A STORY THAT MUST BE TOLD. A new split system A/C unit was installed by Service America on 12/15/2014.-2 The system is only 2 years old. Warranties are in place. In May of this year the system froze up and no cooling was to be had. Call Service AmericaAfter two trips...
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Anonymous
Anonymous

Their technicians are unreliable lyers.they tell you they are already parking to come to your home and they never show up!

1.5
I liked
  • Service tech
  • Some of the people were nice
  • Customer for many years
I didn't like
  • Customer service
  • Unreliable scheduling and fraudulent information
#1065299
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Service American is disgraceful, they have no respect for their customers; they provide fraudulent information/service. At 10:30 this morning I was promised a call from a supervisor to vent the multiple scheduling problems I've incurred over last 3 weeks; it's now 6:30...
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Anonymous
Kariclix

3 Customer Service Reps guaranteed me that Tracy from the executive office of Service America would call me to discuss the dreadful, frustrating lack of Electrical service pro...

2.1
I didn't like
  • Unreliable scheduling and fraudulent information
#1061135
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This company will basically give you such a run-around you'll get tired and give up. Terrible customer service with excessive hold times and useless call center reps. The actual techs sent to your home are sloppy, incapable, rude and disrespectful. Typically they are...
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1.0
I didn't like
  • Wait time on the phone
  • Leaving me out of service for an unknown amount of time
  • Ahs
#1059974
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I called them and they referred me to AAA towing, called them back to verify the number and they referred me to another number ,finally I asked for the supervisor and they gave another number to call and that was a AC company .I am trying to get them to *** a dispute...
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Convergent_Outsourcing
Convergent_Outsourcing
Convergent Outsourcing Verified Representative

You can also go to our website http://www.convergentusa.com/outsourcing/ to dispute something reporting on your credit report.

1.0
I didn't like
  • Bad communications cat
#1059959
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I ordered the Rose Bistro Set, advertised in their catalogue for $99.99. A sale price. Told it would be delivered May 19. Sat home and waited. No set. Called the store. Told, No , that item is on back order until May 19. Called May 20. Told item received but it has to...
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1.8
I didn't like
  • Poor service
#1054399
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