I made an order on the BrylaneHome.com website. I received NO confirmation email at all. When I called customer service multiple times, no one answered for 20 minutes and when someone finally did answer they had to transfer me, more waiting, then I talked to someone...
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1.0
I didn't like
  • Non existent customer service
#1091259
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A STORY THAT MUST BE TOLD. A new split system A/C unit was installed by Service America on 12/15/2014.-2 The system is only 2 years old. Warranties are in place. In May of this year the system froze up and no cooling was to be had. Call Service AmericaAfter two trips...
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1.5
I liked
  • Customer for many years
  • Some of the people were nice
  • Service tech
I didn't like
  • Unreliable scheduling and fraudulent information
  • Customer service
#1065299
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Service American is disgraceful, they have no respect for their customers; they provide fraudulent information/service. At 10:30 this morning I was promised a call from a supervisor to vent the multiple scheduling problems I've incurred over last 3 weeks; it's now 6:30...
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Anonymous
Kariclix

3 Customer Service Reps guaranteed me that Tracy from the executive office of Service America would call me to discuss the dreadful, frustrating lack of Electrical service pro...

2.1
I didn't like
  • Unreliable scheduling and fraudulent information
#1061135
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This company will basically give you such a run-around you'll get tired and give up. Terrible customer service with excessive hold times and useless call center reps. The actual techs sent to your home are sloppy, incapable, rude and disrespectful. Typically they are...
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1.0
I didn't like
  • Ahs
  • Ahs utilizes subcontractors that are unvetted
  • Wait time on the phone
#1059974
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I called them and they referred me to AAA towing, called them back to verify the number and they referred me to another number ,finally I asked for the supervisor and they gave another number to call and that was a AC company .I am trying to get them to *** a dispute...
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Convergent_Outsourcing
Convergent_Outsourcing

You can also go to our website http://www.convergentusa.com/outsourcing/ to dispute something reporting on your credit report.

1.0
I didn't like
  • Bad communications cat
#1059959
I ordered the Rose Bistro Set, advertised in their catalogue for $99.99. A sale price. Told it would be delivered May 19. Sat home and waited. No set. Called the store. Told, No , that item is on back order until May 19. Called May 20. Told item received but it has to...
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1.8
I didn't like
  • Poor service
#1054399
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I bought a house 2 months ago, my real state agent recommended me American Home Shield. I set and service request 3 weeks ago, the contractor showed up this week to check all plumbing issues we have (garbage disposal, bathroom pipe are leaking and the toilet tank is...
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1.8
I didn't like
  • Contractor did not do much
#1018991
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In brief Service America (S A) came in early December to fix my 2 year old 31 cu. ft. LG refrigerator that was working fine, but had a week earlier frozen up over the freezer fan motor that caused the refrigerator part to stop cooling. This was the first problem we...
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1.0
I didn't like
  • Our entire experience as described
#1005238
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Evelyn Maben-Hall PLEASE BE CAREFUL WHEN ORDERING FROM BRYLANE HOMES.. I ordered curtains that light up for the holiday. I liked them so much I placed another order the following year, during the after Christmas sale. I received the order and foolishly having...
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Anonymous
Anonymous

Be careful when returning anything to Brylane Home. They will charge you again shipping fee and restocking. Now I have to pay 17.50 and I couldn't use theirproduct. Now I'm...

Anonymous
Anonymous

Um, January 2015 to November 2016 is 23 months, so 2 years, yes. Let us know when you're ready to join the rest of us on Planet Reality.

2.5
#1001040
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Trugreen ruined my yard! And accepts no responsibility, and no refund....
Trugreen ruined my yard! And accepts no responsibility, and no refund....
Trugreen ruined my yard! And accepts no responsibility, and no refund....
Trugreen ruined my yard! And accepts no responsibility, and no refund....
In 18 months time they burned up my yard the first year, I suffered the embarrassment of a dirt front yard for the whole summer 2015. They came back in the fall of 2015 and aerated and seed twice. Then early 2016 they came back and over fertilized and burned it up...
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1.0
#970061
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