American Home Shield - WORST COMPANY EVER!!!!

Please do NOT do business with this company! They wasted more of my time trying to get a hold of them to speak to a representative than the amount I pay them annually! I submitted a claim to them back in January of 2018 and that was never responded to by one of their vendors for my microwave. It is now February of 2019 and they are still saying that I still owe them $75.00 for a vendor that never showed up to fix the microwave. They are not allowing me to submit any new work requests to fix anything in my home because my account is showing this $75.00 outstanding balance that they have still not removed showing on my account. **************I AM WARNING EVERYONE TO NOT DO BUSINESS WITH AMERICAN HOME SHIELD!!!!! YOU WILL REGRET IT******************
1.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
I didn't like
  • Extreme holds
  • Waiting on hold for an hour is beyond ridiculous
#1480802
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ADT - Forged signature, Tech Lied about price & 90 day money back guarantee.
My husband called ADT to inquire about starting service. ADT suggested we have a tech come out and see the house and discuss our options. Our house is a new construction and already had hardwired honeywell sensors. The tech came out on 12/27/18 at 3pm. My husband was...
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Anonymous
Anonymous

Hey something completely similar happened to me with their contractor, Defenders, in Colorado. I am looking at legal action- this could fall under both false advertising and f...

Anonymous
Anonymous

Hey something completely similar happened to me in Colorado. I am looking at legal action- this could fall under both false advertising and fraud. I suggest you start with fil...

1.0
I didn't like
  • Customer service
  • Sales people
  • Bait and switch
#1440256
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Brylane Home online marketing is dishonest. Which caused me so much stress and anxiety. As a customer I get from Brylane Home coupon does for discounts in my email. I got a 60% off discount code for already reduced clearance items and free shipping, in my email in...
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2.5
I liked
  • Selection of products on website
I didn't like
  • Poor customer service
#1437626
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Attempted to obtain service to maintain our healthy and loved Silver Bismarck palm to prevent palmetto weevil infestation. Our tree service sugested that Mike at TruGreen is the expert for this. We called requesting an appointment with him. a SALES PERSON ARRIVED (NOT...
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1.7
I didn't like
  • Exceptionally poor customer service and follow-up
#1412191
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We purchased central air conditioning for our home with a 2 year contract from Service America (salesperson Gino Bertoloti). Gino reassured us that this was a "great unit" and we we would have a wonderful experience with the company and gave us his cell phone number in...
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1.0
I didn't like
  • Customer service poor
  • Unreliable information from customer service rep
#1299468
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I have had multiple issues with my Air Conditioning and have had numerous providers come and service my home . I feel this last one(Air Medics)was the straw that broke the camels back and have submitted a complaint with the BBB and hope to discontinue my service...
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Anonymous
Anonymous

Get rid of them. Regain control of your life and stop burning money. You should have done it years ago. All of the money you've handed them would have easily paid for a dandy ...

1.5
I didn't like
  • Breach of contract
  • Customer service is the worst
  • Take your money and do not make the repairs
#1293329
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My washer machine broke is a 5 year old model. They came and found out that it need it to replace some parts. Then aproximately 8 days later told me that they will come and fix the washing machine. i stayed 8 hours waiting for them and finally called them and they said...
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1.0
#1219269
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Obviously realize you are signing on to a 3 year commitment when you sign the contract. We fulfilled out 3 year commitment (and additional time beyond that) and then have had extreme difficulty in trying to cancel. They give you a low monthly rate when you initially...
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h.kitchener
h.kitchener

Re: auto pay----now you know.

1.8
I didn't like
  • Cancellation difficult after fulfilling contract terms
#1178496
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I made an order on the BrylaneHome.com website. I received NO confirmation email at all. When I called customer service multiple times, no one answered for 20 minutes and when someone finally did answer they had to transfer me, more waiting, then I talked to someone...
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1.0
I didn't like
  • Non existent customer service
#1091259
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A STORY THAT MUST BE TOLD. A new split system A/C unit was installed by Service America on 12/15/2014.-2 The system is only 2 years old. Warranties are in place. In May of this year the system froze up and no cooling was to be had. Call Service AmericaAfter two trips...
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Anonymous
Anonymous

Their technicians are unreliable lyers.they tell you they are already parking to come to your home and they never show up!

1.5
I liked
  • Customer for many years
  • Service tech
  • Some of the people were nice
I didn't like
  • Unreliable scheduling and fraudulent information
  • Customer service
#1065299
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