I had just passed my thirty day bumper to bumper coverage. My check engine light came on. All I have done is literally, add fuel and drive. Service department will not budge on you paying a ninety dollar diagnostic fee. It is a thirty dollar tool that plugs in, and in...
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1.0
I didn't like
  • Car
  • Service manager
  • Communication with office or processing of funds
#951923
I traded my 2013 Jeep in for a 2013 C300 Mercedes. Car Max got an excellent deal, the Jeep had low miles and it was in excellent condition. I, on the other hand, got a car that need repairs 5 months later.... The service department indicated that I would have to pay...
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1.6
I liked
  • Friendly
I didn't like
  • Deceit
#930194
I had a car transported from Texas to Georgia to purchase and when I received a call from Carmax informing me " the good news the car arrived, the bad news it was stolen from lot". am I that *** car went through 3 states and make it to destination and stolen, to think...
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Anonymous
Anonymous

CARMAX AND CARFAX IS A JOKE. SCAMMERS! WHEN I GET FINISHED WITH U ALL ILL SINK THIS ***

1.0
Product
I didn't like
  • Had a weird feeling when salesman so interested in car
#896064
Do not book anything with Vacation Tour and Travel. They are deceptive, do not own up to words, do not get you any deal better than the cruise company. They charge more. They will say that they can upgrade you to a better package than whatever the certificate or...
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Anonymous
Anonymous

I found this statement to be accurate and true! Accept I could see through the deception, and never continued with the booking. I will not book a walk in the park with this ly...

1.0
I didn't like
  • Deceptive practices
#692911
Reply to reviews
I believe the dealership drive off with the car knowing financing was not going to go through.2. In this case the sales person and dealership “guaranteed financing” — by enticing me by saying my deal was approved, which I relied on. I feel that this is over-exuberant,...
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1.0
I liked
  • Ease of the process
I didn't like
  • Ruined my life
#675837
Terrible pay has not changed in years. if you get promoted to manager from inside the company you make 8-10K less than managers hired from outside the company. That's insulting and insane. Richmond headquarters lives in a bubble, no idea how bad the company's...
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ringleader
r***ader

That bubble that corporate lives in, is going to burst real soon.

ringleader
r***ader

Just take a look at the corporate governance list and you will understand why carmax pays a very poor and unacceptable commission. Almost 60 total! The higher you go up in co...

#456321