I am a senior citizen on a fixed income. When my Promotion plan was going to term on 11/14/16, I called on 10/10/16 and spoke with a Michael. He said that if I agreed to stay on with Frontier for an additional two years, that he would guarantee that I would receive the...
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I didn't like
  • Promised one price-given a higher price
  • Service unacceptable
  • Indifference to complaints
#1027267
I signed a contract with Verizon not frontier. My bill was consistently increasing. they even managed to dump all my movie rentals from the time of the merger to last month on my bill instead of billing on the follow bill after renting it that month. My on Demand, Live...
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I liked
  • False promises and guarantees
#986733
Tried to have my headlights repaired.
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nasima2016
nasima2016

Took my car in to have my lights fixed. They put the wrong parts in. My lights point to the ground. Bumper gapped. Screws not on. Fuse box was not point back in the right pla...

2.5
I liked
  • Customer service
I didn't like
  • Service
  • Customer service
#952426
Reply to reviews
My mother has received a discount on her phone bill for the last few years because she is on medicaid and 90 yrs old. I received a bill from Frontier and her bill went from $42 a month to $62 dollars. I called customer service and after a 35 minute hold I finally got...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,It sounds like a lifeline discount expired and needs to be renewed in order to bring the account back to where it was. These discounts are provided by the gove...

I didn't like
  • Poor customer service
#912723
This is going to take a while,Starting on 5/14/16 i recieved a new Kindle,tried to access my router with no luck,it had been working 3 days prior,my older kindle broke and i had to buy another,when i received it i tried to log on but could not,called tech support and...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I apologize for this experience! I would like to take a deeper look into what has happened, and help to get this resolved for you. Can you please email me at AskFrontier@ftr.c...

1.0
I didn't like
  • How long it takes to resolve problems
  • Never called back as promised
  • No frontiertv service
#881307
I live in Sarasota Florida and maybe a month ago FRONTIER COMMUNICATIONS took over Verizon phone, internet and cable TV (FIOS) services. On Saturday April 23) at 10PM all services were down so I called the company on my Verizon cell phone and complained to Technical...
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Anonymous
Anonymous

Good luck getting reimbursed by Frontier for all your aggravation. All of mine was only worth $41, but only $25 has been approved. Apparently they've put a cap on credits. ...

We recently received an email for our business, said welcome to Frontier Communications. 2 Days later our internet stopped working. Tried calling their customer support on hold for 20+ minutes then got a rep who I couldn't even understand or hardly hear. I had better...
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Anonymous
Anonymous

You just wanna complain about something... shut up!

1.0
I didn't like
  • Poor communication
#823373
Terrible customer service! I was promised a gift card upon signing up for Internet service. It was never received. I called to follow up and they are now saying that I was never eligible. A supervisor instead offered to add a credit to my account for the same...
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3.0
I didn't like
  • Very bad customer service
  • Double billing
  • Lack of follow up
#704089