We have been residents with Colony American/ Waypoint homes since 2015. This initial move in was handled well but the maintenance problems far outweigh the benefit of the home. We are paying a ridiculously high rent and are currently without electricity in the front of...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hi Lisa,All maintenance issues should be called into our Maintenance department, not Customer Service. Please give Maintenance a call at (888) 330-4969. If you could also emai...

I am so beyond unsatisfied with the sorry excuse professionalism that this company holds as a standard. I have lived in one of their houses for a month. When I moved in, I honestly thought maybe the property was going through some demo work still because there was...
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Anonymous
Anonymous

I lived in waypoint home for 3 years never was late with rent, We decided to move gave them a 60 day notice and theyDid not return our refund which was suppose to be $1300.00T...

WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello Christina, We are very sorry to hear of the experience you've had and the negative customer service. Your local team is in receipt of your review and we have asked that...

1.0
I didn't like
  • Misrepresentation
  • Customer service
  • Pricing
#1049465
Waypoint Homes - Wrongfully kept my deposit
Waypoint Homes - Wrongfully kept my deposit
Waypoint Homes - Wrongfully kept my deposit
Waypoint Homes - Wrongfully kept my deposit
Waypoint Homes - Wrongfully kept my deposit
Waypoint Homes - Wrongfully kept my deposit
Waypoint Homes - Wrongfully kept my deposit
Waypoint Homes - Wrongfully kept my deposit
Waypoint Homes - Wrongfully kept my deposit
I had been a renter for 3 yrs at this home and I kept it up very well here is pics of proof and they lied and kept my deposit for made up expenses. I am entitled to ware and tear once I hit that year but it was 3 yrs total . No holes in walls no missing screens or...
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Anonymous
Anonymous

I agree with you. I rented for 2 years and am fighting them right now over keeping my deposit for normal wear and tear items such as painting.

Anonymous
Anonymous

In all fairness, as the pictures show, there is plenty of reason for the company to have kept the security deposit.The back yard is dirty, the lawn is dead, inside all the wa...

I didn't like
  • Poor service
  • Kerrie should sloppiness
  • Kerrie from riverside was dishonest
#1026680
Where to start. This company put an erroneous eviction on our record 6 months before we moved out with them and we had to take legal action to have it removed when we found it 3 months after we moved out. They did not return our deposit, they also did not provide an...
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Cloka32
Cloka32

WAypoint and colony homes are trash of a buisness.

Anonymous
Anonymous

Hi we are currently in the same situation and they have sent us to collection.. we are constantly trying to reach them although they are are not getting back to us we are plan...

1.0
I didn't like
  • Cheap quality
  • Scam artists
  • Illegal 10 day notice to vacate
#1003715
My family and I rented a home from Waypoint Homes 3 years ago and the rep that rented us the property promised us that this was kind of a stepping stone for people who had less than stllar credit and we would be involved in a credit recovery program, then promised us...
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This is the absolutely worst company ever and it is so sad that this company can still be in business! First of all when we moved into the home it was in horrible condition. There was definitely no make ready process at all! It took forever for me to get maintenance to...
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I didn't like
  • Lack of accountability and professionalism
#895175