I pay for 20mb/s service and in the 10 months I have had Rise Broadband I have never seen speeds above 5mb/s. Before signing up with them I asked the average speed I would receive as I know you never get the full amount you pay for. I was told at most I might lose...
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1.4
Rise Broadband Levelland, Texas
#856867
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Rise has added a "Res - PC Care Support 8.99" charge to all customers on their May 2016 statement. This is for a service to support your PC issues. The charge appears on statements despite having never opted in for the service. The charge appears until you call them...
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Anonymous
Rise Broadband

We sincerely appreciate you taking the time to provide feedback regarding our PC Care Support service. We sincerely apologize for any poor experience or misinformation you hav...

Anonymous
Anonymous

Same bad experience. Under 2mB speeds when paying for 5.Added PC Care without request or permission. Took TWO written letters before they responded & removed it.Replacement of...

1.2
Rise Broadband Macon, Illinois
I didn't like
  • Aweful
  • Stability issues and below paid for speed
  • No after-hours support
#843883
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They will give you promises that data will reach your house. But the weather will affect it. They won't tell you that their service is going to go out every time the wind blows. They will tell you "speeds reaching..." but they won't get 50% of that. And they will...
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Anonymous
Anonymous

My problems are already well documented with you, since at least October. That was when I signed up to have NFL stream to my computer, because you had just sold me on the idea...

Rise_Broadband_Rep
Rise_Broadband_Rep

We apologize for your frustrations. We will be happy to provide information in regards to your concerns if you would like to email us at vipsupport@risebroadband.com

2.4
Rise Broadband Lexington, Texas
I didn't like
  • Unclear policies
  • Did not fix my problems after contacting them
  • Super slow internet
#822948
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After rise broadband bought skybeam. My service levels are dismal now. First, we are a military family and use the dotMIL websites. None of them would connect only after I hot spotted my cell phone and connected through it to the internet could I connect to any...
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2.0
I didn't like
  • Slow speeds
  • Tech support and service
  • Not meeting speed paid for
#777412
Reply to reviews
Rise Broadband - Too many chances
I've given Rise Broadband (formerly Digis) plenty of opportunities to redeem themselves, but this internet service provider (ISP) continues to degrade and slide into the category of absolute worst provider in history. We pay for speeds of 10Mbs down and my entire...
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Anonymous
***ed

I just had to cancel my service with Rise, who was formerly Digis and formerly Skybeam. After almost 5 years with them I had to cancel as my cousin passed away who was the own...

Anonymous
***ed off customer

I am a Rise broadband customer and I urge you to sign this petition and please tell your neighbors who are customers. http://www.petitionbuzz.com/petitions/class-action-lawsui...

2.0
I didn't like
  • Empty promises
  • High latency
  • Over populated access nodes
#753244
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