My HL-L2360DW Brother laser printer is a brand new printer bought in June 2015. It was given to me by my daughter because she has never been able to print even one page. There is a message on the display: Print unable ZC. A spokesperson at Brother's customer service,...
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1.8
I didn't like
  • Being told that the printer can not be repaired
#946769
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My Brother HL-L2360DW printer wouldn't print so got customer service on the line. The person I got was "Sara", obviously from India. She took control of my computer and checked one thing and told me that my drivers have stopped working and I would have to pay for...
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Anonymous
Anonymous

After doing my homework - Brother international the actual company does not charge for their FREE drivers on brother-usa and also they do not login on your PC- you have been s...

1.7
Brother Amboy, Illinois
I liked
  • Few months ago i got a knowlegable service person from america
I didn't like
  • Very bad expereince
  • Customer service lied repeatedly
  • I got an ignorant and rude service person
#785968
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Model MFC-J450DW multi function printer. It is about one year old. The scanner worked until yesterday. I installed the latest firmware. I then installed the newest scanner drivers. I followed the installation instructions on their web page very carefully. Next I phoned...
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Anonymous
Anonymous

If ur r getting a CC error or TW error, go to www.brother-uda.com and follow the FAQs..there is also one on not being able to scan

4.0
I didn't like
  • Customer service
#751441
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Recently I bought a MFC-L2720dw from eBay Germany. Because I don’t speak German, I’ve paid a higher cost for a model with OSD, so instead to have a panel printed in German I could choose another language (English). Unfortunately, my printer had only German language...
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adriandobi
adriandobi

Finally I found the solution by myself. I actvated Service Mode *, 2, 8, 6 and 4, pressed 7 and 4 to enter EEPROM Customizing and entered 9001 for english. If you pay attentio...

2.9
Brother Tiran, Tirane
#744764
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