Monday, July 10, I called Crystal Springs and signed up for a cooler and two 5-gallon jugs of water. They reserved $50 on my credit card. Told me that I needed to be home Monday morning, July 17 to take delivery. I was home Monday morning, July 17, but had a lot of...
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1.2
I didn't like
  • Absolutely unreliable - no one came
#1075818
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I purchased a Kemore Elite refrigerator to the tune of $2000 plus the warranty/maint. agreement. This was a black friday sale, so the price was discounted $1600. This is a $3600 refrigerator that was supposed to be their top of the line model manufactured by LG for...
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2.0
I liked
  • Store staff
I didn't like
  • Phone customer service
#993478
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Greetings. My water bill account was slightly behind. I contacted Crystal Springs October 27, 2016. I paid the bill in full, including an extra month for the cooler. We had been without water for two weeks. I asked to deliver on Friday, October 28. I was promised...
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Waited two weeks for delivery - missed two weeks in a row, no calls, no explanation until I called them - Not even concerned, no offer to make it right. 5 more minutes on hold just to cancel the account. All the delivery supervisor I spoke with wanted to tell me is...
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1.0
I liked
  • Jocelyn in retention dept - helpful
I didn't like
  • Long phone wait
  • Hold times on phone
  • How i was treated like i did not matter
#830486
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