They popped up on my Facebook page. I checked their site and all positive reviews so I ordered some inspirational bracelets for my family as our mother had just passed away. I received 3 of 5 items I ordered. When called their message was "no one available - leave a...
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1.0
I didn't like
  • Customer service and lack of delivery of product
  • No response to missing items
  • No response to repeated customer inquery
#1133943
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I ordered a bracelet on July 21st and still have not received my order. I have sent 5 emails to them and never got a response, very frustrated. I have asked in my emails to either send my product or give me a full refund of $24.95. I implore everyone not to order...
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1.0
I didn't like
  • Customer service
  • Taking my money and getting no product
  • Lack of customer service
#1109260
Reply to reviews
I ordered an item from Brave New Look in November 2016 and I have not yet received the item. I have sent multiple emails requesting status and refund. Then I finally got a email response from "Daphne T" with Brand New Look in May 2017 stating that my order was lost in...
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Anonymous
Anonymous

Don't worry their things are cheap cheap get your money back !!

1.0
I didn't like
  • Lack of response when attempted to attain a refund
  • No way to contact except facebook and email
  • Order not shipped
#1082430
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I ORDERED A BRACELET...."GRANDSON & BASEBALL" THEME....TOOK WAY TOO LONG TO ARRIVE...I TRACED THE PKG....BNL & DAPHENE T. CLAIM IT WAS DELIVERED.....I NEVER RECEIVED THE ITEM...BNL KEEP INSISTING I CHECK MY PORCH, WITH NEIGHBORS & POST OFFICE. REFUSING TO REPLACE OR...
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1.0
I didn't like
  • All of below
  • Customer service and lack of delivery of product
  • Processed order and did not ship
#1074480
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I ordered a sweater in early December with an estimated delivery a week before Christmas (it was a gift). It never arrived, so I emailed multiple times in January to follow up or just cancel the order. No response. I emailed several times in February as well... no...
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Anonymous
Anonymous

I placed an order in May it said shipping in 4 weeks. 4 weeks came and gone I emailed them and they said it will ship when ready. Horrible it's almost 8 weeks later.

Anonymous
Anonymous

Ordered jewelry, been 11 days no response to my call and left email twice. Made sure they grabbed my money and no product. How can people live with theirselves! If they ***...

1.4
I didn't like
  • Processed order and did not ship
  • Not responsive
  • How long it takes to send goods
#1047448
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I placed an order Feb 1st for 2 pairs of leggings, was really excited about getting them but that was nearly 6 weeks ago. The tracking on their website says they should have shipped Feb 12th, but here we are March 9th and no update on if its been shipped and no...
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Anonymous
Anonymous

file a chargeback with your credit card company. or if paypal open a dispute

Anonymous
Kimberli

Ordered before Christmas 2016 and here it is March and still nothing. Asked for refund...nothing. need a number to call them. Horrible company. Going to FB next.

1.0
I didn't like
  • There is zero way to contact them no response
  • Taking my money and getting no product
  • No customer service
#1018732
Reply to reviews
I ordered a pair of the Thin Blue Line edition leggings around January of 2017. When I received them i tried them on to discover that they were completely see through. I reached out to the company and they told me to mail them back to them with a printed off receipt...
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Anonymous
Anonymous

Glad I read this before I placed an order. Not going to now!

1.5
I liked
  • That they support law enforcement
I didn't like
  • Quality of the product and the customer service
  • No way to contact except facebook and email
  • No response to repeated customer inquery
#1011821
Reply to reviews
I am totally unable to get a hold of them in regards to a purchase I made and they charged me for. I have emailed them twice and not gotten a response. I tried to look them up online and there is not a phone number to call them and there was not a number. I never...
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I liked
  • Not one redeeming quality
I didn't like
  • Not responsive
#1005996
Reply to reviews
I have been emailing them as to the delivery time of my item that I purchased 6 weeks ago. I was sent a link for tracking the shipment ... that link shows a vague "DELIVERY" button with no date stamp, no arrival, no nothing. There has been no communication whatsoever....
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1.0
I didn't like
  • Non delivery of purchased item
#1003534
Reply to reviews
This company is a scam. I've paid them for a sweater I've never received and have attempted to contact them through their website and facebook to no avail. I ordered a sweater ten days before Christmas and now it is February and the website indicates that the sweater...
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1.0
#1002049
Reply to reviews