First of all, I have never written a negative comment before, but I’m saying, Buyer beware so you don’t have the same experience I had. I ordered the cute poodle leggings for my friends Christmas gift. They are so cute in the picture, but unfortunately I never...
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1.0
I didn't like
  • Customer service
  • Are non responsive to any question
  • Deserve no stars
#1153352
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Brave New Look - SCAM COMPANY BEWARE!!! defective sewing on item ordered
I purchased a nurses scrub shirt for a birthday gift for my daughter in October 2017. The top came defective, the arm was sewn completely to the front of the scrub shirt. I sent an email, no response, then continued to send several more! No one has contacted me to...
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Onyasef
Onyasef

We all need to band toget her to get them shut down! Every review is exactly the same. These people are the lowest of the low. Outright theft!

1.0
I didn't like
  • No way to contact except facebook and email
  • Not responsive
#1142445
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They popped up on my Facebook page. I checked their site and all positive reviews so I ordered some inspirational bracelets for my family as our mother had just passed away. I received 3 of 5 items I ordered. When called their message was "no one available - leave a...
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Anonymous
Denise

I ordered a bracelet on November 11, 2017 and never received it. There is no phone number to contact anyone. When I send an email asking for the status, I get the same generic...

1.0
I didn't like
  • Customer service and lack of delivery of product
  • No response to missing items
  • No response to repeated customer inquery
#1133943
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I ordered a bracelet on July 21st and still have not received my order. I have sent 5 emails to them and never got a response, very frustrated. I have asked in my emails to either send my product or give me a full refund of $24.95. I implore everyone not to order...
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1.0
I didn't like
  • Customer service
  • Lack of customer service
  • Taking my money and getting no product
#1109260
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I ordered an item from Brave New Look in November 2016 and I have not yet received the item. I have sent multiple emails requesting status and refund. Then I finally got a email response from "Daphne T" with Brand New Look in May 2017 stating that my order was lost in...
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Anonymous
Anonymous

Don't worry their things are cheap cheap get your money back !!

1.0
I didn't like
  • Order not shipped
  • Extremely poor customer service how long it takes to send goods
  • No way to contact except facebook and email
#1082430
Reply to reviews
I ORDERED A BRACELET...."GRANDSON & BASEBALL" THEME....TOOK WAY TOO LONG TO ARRIVE...I TRACED THE PKG....BNL & DAPHENE T. CLAIM IT WAS DELIVERED.....I NEVER RECEIVED THE ITEM...BNL KEEP INSISTING I CHECK MY PORCH, WITH NEIGHBORS & POST OFFICE. REFUSING TO REPLACE OR...
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1.0
I didn't like
  • Processed order and did not ship
  • All of below
  • Extremely poor customer service how long it takes to send goods
#1074480
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I ordered a sweater in early December with an estimated delivery a week before Christmas (it was a gift). It never arrived, so I emailed multiple times in January to follow up or just cancel the order. No response. I emailed several times in February as well... no...
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Anonymous
Anonymous

I placed an order in May it said shipping in 4 weeks. 4 weeks came and gone I emailed them and they said it will ship when ready. Horrible it's almost 8 weeks later.

Anonymous
Anonymous

Ordered jewelry, been 11 days no response to my call and left email twice. Made sure they grabbed my money and no product. How can people live with theirselves! If they ***...

1.4
I didn't like
  • Processed order and did not ship
  • Lack of clarity
  • How long it takes to send goods
#1047448
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I placed an order Feb 1st for 2 pairs of leggings, was really excited about getting them but that was nearly 6 weeks ago. The tracking on their website says they should have shipped Feb 12th, but here we are March 9th and no update on if its been shipped and no...
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Anonymous
Anonymous

file a chargeback with your credit card company. or if paypal open a dispute

Anonymous
Kimberli

Ordered before Christmas 2016 and here it is March and still nothing. Asked for refund...nothing. need a number to call them. Horrible company. Going to FB next.

1.0
I didn't like
  • How long it takes to send goods
  • There is zero way to contact them no response
  • No customer service
#1018732
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I ordered a pair of the Thin Blue Line edition leggings around January of 2017. When I received them i tried them on to discover that they were completely see through. I reached out to the company and they told me to mail them back to them with a printed off receipt...
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Anonymous
Anonymous

Glad I read this before I placed an order. Not going to now!

1.5
I liked
  • That they support law enforcement
I didn't like
  • Quality of the product and the customer service
  • No response to repeated customer inquery
  • No way to contact except facebook and email
#1011821
Reply to reviews
I am totally unable to get a hold of them in regards to a purchase I made and they charged me for. I have emailed them twice and not gotten a response. I tried to look them up online and there is not a phone number to call them and there was not a number. I never...
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I didn't like
  • Not responsive
#1005996
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