My fitbit charge HR died 1 year and 45 days and after calling support all they did was offer me a 25% discount to buy a new one. This is my second device as my first one died last summer and they replaced under warranty. My second device started failing before the...
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FitbitSupport
Fitbit Verified Representative

Hi there,We're sorry to hear about your experience. We'll take this as feedback to improve our products.You may be interested with our new trackers as we've tested them and im...

3.0
I liked
  • I enjoy the device while it works
I didn't like
  • Poor workmanship quality and poor materials used
  • No parts after 1 year
#1045374
I order 3 items form West Elm on January 3rd. One was delivered and the other two were forgotten. After numerous attempts, I finally was contacted to schedule the remaining 2 items on March 1st despite asking for an earlier delivery. The furniture is being delivered to...
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1.0
#1019358
If you own something from West Elm and need a replacement part, good luck. They will replace parts if you bought the item within the past 9 months. I am looking for a replacement part for a dining room chair (which they still produce), and they won't give or sell me...
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Anonymous
Anonymous

>>>"Terrible customer service!!!My only option is to completely replace the chair or replace my entire set of chairs."

Anonymous
Anonymous

I encountered the same thing with a dining chair needing a replacement leg that was defective. This is absurd. No I have one unusable chair.

got a grill as a gift; we ar 70 years old and maybe used it 10 times. adjustment know broke (cheap plastic) wrote to customer disservice; they will replace with receipt---who gets a receipt with a gift; in fact, would not have thought of getting a receipt for a named...
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#458102
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