I PLACED AN ORDER WITH THIS SO CALLED COMPANY THE BEGINNING OF DECEMBER. YESTERDAY I RECEIVED NOTIFICATION THAT MY ITEMS HAD SHIPPED. I TRACKED MY ORDER AND TRACKING SHOWS THAT THE ITEMS WERE DELIVERED TO MILLVILLE, NJ BUT I LIVE IN sUDBURY, MA. SENT EMAIL TO COMPANY...
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Anonymous
Joan

My package was delivered to Puyallup WA and I live in NH. Today there is a whole new tracking number and it says it hasn't even left the building. I will be calling my bank ...

1.0
I didn't like
  • Customer service
#1157181
Reply to reviews
First of all, I have never written a negative comment before, but I’m saying, Buyer beware so you don’t have the same experience I had. I ordered the cute poodle leggings for my friends Christmas gift. They are so cute in the picture, but unfortunately I never...
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1.0
I didn't like
  • Customer service
  • Are non responsive to any question
  • Deserve no stars
#1153352
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I ordered goods from this company and they never arrived after several emails I was told my goods had been delivered and they provided a tracking number- I phoned Royal Mail and was told my goods needed me to pay customs charges as they had come from USA - as I paid...
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Anonymous
Joelle Berthiaume

Ordered a pair of leggings September 8th and have not received them yet (November 22nd). Terrible customer service. Do NOT order from this "company".

1.0
#1128071
Reply to reviews
I ordered a bracelet on July 21st and still have not received my order. I have sent 5 emails to them and never got a response, very frustrated. I have asked in my emails to either send my product or give me a full refund of $24.95. I implore everyone not to order...
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1.0
I didn't like
  • Customer service
  • Lack of customer service
  • Taking my money and getting no product
#1109260
Reply to reviews
I ordered an item from Brave New Look in November 2016 and I have not yet received the item. I have sent multiple emails requesting status and refund. Then I finally got a email response from "Daphne T" with Brand New Look in May 2017 stating that my order was lost in...
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Anonymous
Anonymous

Don't worry their things are cheap cheap get your money back !!

1.0
I didn't like
  • Lack of response when attempted to attain a refund
  • Order not shipped
  • Extremely poor customer service how long it takes to send goods
#1082430
Reply to reviews
These people are criminals! They steal your money, never ship your products, and then send you some junk mail (not what you ordered) in order to provide a "valid" shipping confirmation number to the credit card company so that that credit card company can verify that...
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1.0
I didn't like
  • Order not shipped
  • No way to contact except facebook and email
  • Lack of response when attempted to attain a refund
#1051386
Reply to reviews
I ordered a pair of leggings 74 days ago 0n January 30, 2017. Still don't have them and was told I could not cancel the order beyond 24 hours after it was placed. Have emailed them multiple times for an update. Response is that orders exceeded expectations, they will...
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Anonymous
Anonymous

By LAW they must refund your money when an item isn't received within a reasonable amount of time.

1.0
I didn't like
  • Order not shipped
#1034056
Reply to reviews
Ordered leggings 2 months ago. I have not received them, even after numerous attempts of reaching out throughout this period of time. I have reached emailed their customer service and filled out the "Contact Us" form many times (no phone number to be found). I did not...
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Anonymous
Anonymous

Wish I had read these reviews before I placed my order. It has been a month and I still have not received my order. I have tried to explain to them that I am in a vacation ren...

Anonymous
andrea binley

I ordered two pairs of leggings. I only received one pair and have sent several emails regarding their shipping error. I sent screen shots of my order number, payment and only...

1.0
I didn't like
  • Non delivery of purchased item
  • Lack of communication
  • Lack of clarity
#1024746
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ordered something over a month and a half ago and was told to wait, then when I checked they had erased my order preventing me in contacting them anymore and there is no other way to contact customer service. i have tried several times to contact their customer service...
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1.6
#1023042
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I ordered a pair of Sheltie leggings two weeks ago. I have yet to receive them. I am very disappointed since they seem to advertise freely all over Facebook. They make it seem like they have the stock and the public loves their product. But it seems like the public...
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1.0
I didn't like
  • Delivery and customer service is pathetic
#1019003
Reply to reviews