I ordered an item from Brave New Look in November 2016 and I have not yet received the item. I have sent multiple emails requesting status and refund. Then I finally got a email response from "Daphne T" with Brand New Look in May 2017 stating that my order was lost in...
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Anonymous
Anonymous

Don't worry their things are cheap cheap get your money back !!

1.0
I didn't like
  • Lack of response when attempted to attain a refund
  • Extremely poor customer service how long it takes to send goods
  • Delivery and customer service is pathetic
#1082430
Reply to reviews
These people are criminals! They steal your money, never ship your products, and then send you some junk mail (not what you ordered) in order to provide a "valid" shipping confirmation number to the credit card company so that that credit card company can verify that...
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1.0
I didn't like
  • No way to contact except facebook and email
  • Lack of response when attempted to attain a refund
  • Taking my money and getting no product
#1051386
Reply to reviews
I ordered a pair of leggings 74 days ago 0n January 30, 2017. Still don't have them and was told I could not cancel the order beyond 24 hours after it was placed. Have emailed them multiple times for an update. Response is that orders exceeded expectations, they will...
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Anonymous
Anonymous

By LAW they must refund your money when an item isn't received within a reasonable amount of time.

1.0
I didn't like
  • Order not shipped
#1034056
Reply to reviews
Ordered leggings 2 months ago. I have not received them, even after numerous attempts of reaching out throughout this period of time. I have reached emailed their customer service and filled out the "Contact Us" form many times (no phone number to be found). I did not...
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Anonymous
Anonymous

Wish I had read these reviews before I placed my order. It has been a month and I still have not received my order. I have tried to explain to them that I am in a vacation ren...

Anonymous
andrea binley

I ordered two pairs of leggings. I only received one pair and have sent several emails regarding their shipping error. I sent screen shots of my order number, payment and only...

1.0
I didn't like
  • Poor customer service
  • Lack of communication
  • Non delivery of purchased item
#1024746
Reply to reviews
ordered something over a month and a half ago and was told to wait, then when I checked they had erased my order preventing me in contacting them anymore and there is no other way to contact customer service. i have tried several times to contact their customer service...
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1.6
#1023042
I ordered a pair of Sheltie leggings two weeks ago. I have yet to receive them. I am very disappointed since they seem to advertise freely all over Facebook. They make it seem like they have the stock and the public loves their product. But it seems like the public...
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1.0
I didn't like
  • Delivery and customer service is pathetic
#1019003
Reply to reviews
I placed an order Feb 1st for 2 pairs of leggings, was really excited about getting them but that was nearly 6 weeks ago. The tracking on their website says they should have shipped Feb 12th, but here we are March 9th and no update on if its been shipped and no...
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Anonymous
Anonymous

file a chargeback with your credit card company. or if paypal open a dispute

Anonymous
Kimberli

Ordered before Christmas 2016 and here it is March and still nothing. Asked for refund...nothing. need a number to call them. Horrible company. Going to FB next.

1.0
I didn't like
  • Taking my money and getting no product
  • There is zero way to contact them no response
  • How long it takes to send goods
#1018732
Reply to reviews
Ordered , paid by CC and they never delivered, I paid for the flowers and the delivery and it wasnt even the same day delivery, and they still didnt manage to get the delivery done. Then the fun really starts.. customer serve, thats a big joke, they have no I dea what...
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1.0
I didn't like
  • Total lack of honesty
  • Product never arrived
  • Whole experience from start to disappointment
#1018570
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Order was to be delivered for the 14th, guaranteed delivery. Nothing was delivered. It was my first valentines and *** me, I used bloomex. I got an email on order confirmation, package in transit, nothing delivered. Good job Bloomex!!! I called the customer service...
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1.8
I liked
  • Never again
I didn't like
  • Service and promise
#1008601
Reply to reviews
This company is a scam. I've paid them for a sweater I've never received and have attempted to contact them through their website and facebook to no avail. I ordered a sweater ten days before Christmas and now it is February and the website indicates that the sweater...
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1.0
#1002049
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