My order has been confirmed and I got notice that the payment was received but I have received nothing. The order was put in March 13. Confirmation says that it has been shipped there is no tracking order to check as to where it is I will go on face book or any other...
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#1029173
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I also ordered a fish tail blanket in Nov for a Christmas present. Tracking shows it made it to California on Dec 8th but we never received it. Email customer service and they told us to wait till Jan 25th and let them know if we still don't have it and they would come...
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Anonymous
Anonymous

What a shock. I got the same response as before where it's my fault because I didn't buy insurance and they can give me a partial refund or I can pay 50% of the cost again. Th...

Brandeely
Brandeely

Dear Customer ,We are really sorry that our service did not meet your expectation.We ask that customers choose the correct shipping method to meet their needs. Could you pleas...

1.0
I didn't like
  • Misrepresentation
  • Run around from customer service
  • Are not honest
#1003798
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Horrible experience. Still waiting for my order, after nearly a month. The only response I get from them is that it "on the way". They claim to have shipped by DHL, but DHL says the tracking number Dresslily gave me is NOT their tracking number sequence. Then Dresslily...
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1.8
I liked
  • Extremely dissatisfied
I didn't like
  • Being charged for something never received
#971981
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ordered on 9/25/2016 today 10/10/2016 have not received order. Very disappointed as this was a birthday present for my granddaughter. ordered the mermaid blanket for her and the baby mermaid for her baby. sent several email inquiries, the tracking number given to me in...
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Brandeely
Brandeely

Dear customer,We are sorry to hear you've had difficulties to reach us. I am sorry to tell you that there is no phone in our website,we will improve it in the future. As it is...

1.0
Dresslily Rio Vista, California
I didn't like
  • Merchandise not received but charged
#934187
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I bought $55,76 on items from Dresslily i didn't receive my order and i didn't receive my money its a scam company.i keeping asking them to put my money back but they keep sending me *** e-mails. It was a big mistake. I just want my money back and I will never buy...
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Brandeely
Brandeely

Dear customer,We wish to apologize for any inconvenience.As it is long distance transport,the packages may be delayed by various factors.Please kindly send me a private messa...

Dresslily Willemstad, Curacao
#870664
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placed an order on Feb. 21st and have yet to receive it or a confirmation of shipment and tried e-mailing this sham of a company with no reply...with $77.00 removed from my Paypal account it's looking like I might have been taken....SHOPPERS...
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Brandeely
Brandeely

Dear customer,Thank you for your message.We are really sorry that you did not received your order.You can contact us and stase the detail information.of your issue. Here is ...

Anonymous
Anonymous

My daughter ordered a dress beginning of February and still have no confirmation number or tracking number or a dress. Have emailed them with no response and the number on the...

1.0
I didn't like
  • Fact i did not get my stuff
#808720
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very, very pissed off at this exchange...... ordered early December and Dress Silly is know telling me it will be here after Dec 25th.... Terrible quality control service. They promise you quick free delivery and the product was shipped out 10 days after i placed the...
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Brandeely
Brandeely

Dear customer,Thanks for your message.We wish to apologize for any inconvenience.As you know,we need the detail information to check the issue.Could you please offer us your o...

1.0
I didn't like
  • Delivery sucks
  • Awful customer service
#756264
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