I had 2 accounts with Frontier - both with POTS and dsl. Reliability was not what I call of the highest caliber. We had an outage about once every other month and it took them 3-4 days to repair. Sometimes the problem was local and sometimes regional. They could not...
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1.1
I liked
  • That i sometimes have internet
#1065503
My husband and I have a small concrete company and have had our office land line phone with Verizon since 2010. Loved Verizon!! After the Verizon/Frontier switch in April our internet went to pot or *** in a hand-basket. In May, we needed a static IP address..Frontier...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can certainly look into this billing concern for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my te...

I have a professional DSL account with a static IP. Service was not great but bearable. Nightmare started a couple of weeks ago when I got a voice message alerting me to a support ticket asking if I still need that static IP. Off course, I do! So I updated the ticket....
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Anonymous
Anonymous

Hello,We're sorry to hear about your situation. We'd like to help! We invite you to email us your Primus account number and contact information at: execresp@primustel.ca. W...

1.2
I liked
  • Unlimited available internet
I didn't like
  • Unstable internet
  • Service is not reliable
  • Customer service lies
#931314
Reply to reviews
/25/2016 Dear Frontier, I have been a customer for 2 years with your company. In June, I received a bill that was $8.00 more than my usual bill. I called Customer Service and explained that I had not been sent anything regarding a change in rate. The woman told me...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,Waiting over a month to be reconnected is definitely not good at all. In fact we completely understand being upset in this situation. We'd like to help find out...

1.0
I didn't like
  • I did not like waiting on the phone for days
  • Discruption of service
#907100
PRIMUS IS THE WORST INTERNET PROVIDER IN CANADA MAYBE THE WORLD! FOR MY PLAN I CAN ONLY HAVE THREE DEVICES ON THE WIFI AT ONCE WHICH IS OK BUT IT HAS TO BE CONNECTED THROUGH A HOME DESKTOP WHICH MAKES IT TEN TIMES SLOWER! IVE BEEN TRYING TO SEND A VIDEO TO MY AUNT FOR...
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1.6
I didn't like
  • Slow speed
  • Expensive cancellation fee
#903964
Reply to reviews
I pay for 100/100 and only receive 5/3. They said its because of a past due balance, which i paid, still no help. I am sick and tired of these problems, something needs to change. I have called and made complaints and received ticket numbers, which no one shows up...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you are having connection trouble! I would be happy to help. So I know what next steps to take, may I ask have you worked with tech support so far at 800-239...

1.6
I didn't like
  • Getting slammed by frontier
#880050
Long time Verizon Fios customer 12+ years, Only had one outage in 12+ years, comes Frontier, issues starts from day one, poor internet service, a few days later no service period. It's been 4 days and no resolution. I was told I need a tech dispatch which would be 3...
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Thank you Verizon. . . . Can you hear me now? NOPE! I am a telecommute software professional, so I have an idea or two about how to run migrations. You mean to tell me Frontier bought the Fios customers here in Florida, as well as Texas and California, and they...
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Anonymous
diggler

wow can you tell me what you do that you make $4000 a day? if i make that kind of income, i would be smart enough and rich enough to pay for a backup internet provider.

Anonymous
garry

What have YOU migrated that you think you know a thing or two? You migrate 2 million users all at once across 3 states on dozens of different platforms? So you know nothing!!!

Bought their sim card and was given the error message 'sim already used'. Yet I was sent an email that activation was all set up. Whatever. Phone calls were fine and I am in a dodgy area. Right away I began receiving harassing calls from a collection agency,...
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#525766
Reply to reviews
I switched internet from Bell to Primus. Change over was going to take place on Aug 1st. Today is Aug 10th & I still don't have internet service. I've called Primus talked to different reps--all blame Bell for the delay in activating the lines. I've escalated my...
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Anonymous
Anonymous

Bell is screwing all the little guys reselling their services by purposely slowing down the turning up of ordered services. I got a call from a Bell "save" team telling me I c...

Anonymous
Lise W

I believe it is Bell fault. Bell was scheduled to be at my place July 26th, they showed up on the 29th. The guy said the calls are now spit out through computer. They can't...

#520461
Reply to reviews