Much to my dismay, I found out that Verizon pulled a "fast one" by notifying me that they had transferred my triple bundle premium package and fax number to Frontier communications. It has been a disaster since the beginning. Double billing, Outage on the fax machine...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,I apologize for both the technical and billing issues that you've had to endure. I'd like to have my team take a look at the account and make sure all issues are...

1.0
I liked
  • 1 or 2 technicians
I didn't like
  • Internet packet loss
  • You not satisfying your contracts
  • Billing
#928634
I called frontier on August 31 for a problem with Internet. I record calls due to disability at 837 I spoke with a male for 17 minutes 36 seconds who took down my info ..SUPPOSABLY,, well I was to have a new modem overnighted.. Nothing came..I waited until sept 5...
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aaronobrien25
Anonymous

Again on phone with them transferring me 6 time to different departments all departments saying go back to the other departments. This is beyond bad . You have no problem find...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We apologize for that experience, if they were not able to confirm shipment or another shipment was not put in for the modem please email us directly at askfrontier@ftr.com wi...

1.6
I didn't like
  • Waiting and not recue i g what
  • Waiting for managers
#915723
I pay for 100/100 and only receive 5/3. They said its because of a past due balance, which i paid, still no help. I am sick and tired of these problems, something needs to change. I have called and made complaints and received ticket numbers, which no one shows up...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you are having connection trouble! I would be happy to help. So I know what next steps to take, may I ask have you worked with tech support so far at 800-239...

1.6
I didn't like
  • Getting slammed by frontier
#880050
Our business was transferred from Verizon Fios to Frontier on April 1st, 2016. By mid-afternoon we had no internet service and unreliable phone service. Television seemed unaffected except for the purchase channel (On Demand). After calling Verizon and being...
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1.0
I didn't like
  • Not caring
  • Not listening to the actual problem
  • Time for resolution
#862165
FRONTIER COMMUNICATIONS has the WORST WORST SERVICE in the whole USA.I don't know why,They do not care for customers and even though if there is negative feedback.I was earlier using Verizon FIOS and since the day Verizon sold FIOS to Frontier Communications myself and...
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1.0
I didn't like
  • Slow or lack of service
  • No eta on repair
#854835
I asked to have my service transferred, took the whole day off and waited for service tech who never showed up. Frontier said they transferred the service, but no internet. Talked to a customer service tech rep and she said she was not sure why it was not working and...
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1.0
I didn't like
  • Poor technical service
  • Long hold time
  • Lousy
#846484
I recently moved from one home to another (April 11). I called Fios 3 weeks to a month prior and was told everything would transition smoothly to my new address. Well, no tech called, no one showed, nothing on the day of my move in. Called Frontier and asked what...
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Anonymous
Anonymous

This exactly happen to me except my son is homeschooled and i had to go to court because of truency and i had to pay fines...THIS company is a joke

1.0
I didn't like
  • Being cheated
  • Lack of commitment to customer
#832130