November 9th 2016I bought a ticket through Explore Trip. Two days after I had to cancel my trip, I contacted Explore Trip November 11th, they asked me to pay a 100$ cancellation fee. I did, they promised me to return my money minus 350$ within 3-4 business weeks...
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1.3
I liked
  • Website
I didn't like
  • Refund policy
  • Customer service
#1033829
Reply to reviews
STAYY AWAY! DO NOT BOOK WITH EXPLORE TRIP! I don't understand how an airline faults their customer for not confirming their flight? I called the day after i booked my flight, to confirm my flight just to be sure because i've read so many bad reviews, but just thought i...
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1.0
I didn't like
  • Service
  • Customer service
  • Will never use
#948695
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We purchased tickets through Explore Trip to Punta Cana month ago. Couple days before trip (September 4) I was checking if everything was fine with the flights and found out myself that our flights were canceled. When I called Explore Trip they told me that they had no...
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1.0
Exploretrip South Hackensack Township, New Jersey
I didn't like
  • Service
#911880
Reply to reviews
The only reviews I've seen have been about repeat calls. I actually went through the process to sign up for their dental insurance from a very pushy "licensed insurance agent" who could not provide me with a phone number or website to look up the insurance he was...
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I didn't like
  • Fraud
  • Scam
  • False self-representation
#828085
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Unable to pay bill online due to a portion of the web page not functioning. Also the contact info on the web page is not functional also. Customer Service has no clue, all they do is waste your time. This not the first this has happened after reading other posts....
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3.3
#685619
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