My account recently got closed with out any explanation. I paid the annual fee and they can not just close someone's account with out any explanation. I called the customer service line and they told me they did not know the answer. When I called again, they told me...
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1.1
I didn't like
  • Immature cancellation of my membership
  • Poor customer service
  • Dirty cars
#1000153
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I've been using Zipcar (Toronto) for years, love the service and have had very little problems. Until today. After a small billing issue for $15 and notices going into my junk mail I called for what I thought would be a quick and easy matter to fix. After very...
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2.5
I didn't like
  • Immature cancellation of my membership
#973250
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I got a minor scrape on the Zipcar -MINOR- while using it. My account has been suspended for 3 weeks now and NO ONE at Zipcar seems to have Any answers when I call week after week. The claims administrator concluded their claim 2 weeks ago and found that my insurance...
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2.9
I didn't like
  • None of representatives know the right solution to the problem
#947531
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A Zip Car was caught on CCTV being used during a burglary. Despite that--we were only able to get a partial license plate. When we called customer service--the agent was unable to help with any further information--and was unwilling to escalate the call so that we...
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I didn't like
  • Unwillingness to assist the police investigation
  • None of representatives know the right solution to the problem
#923860
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