Very inconsistent in loan decisions.Was turned down for auto even though I paid NFCU on or before date required.I went to USAA for that car loan and was approved in a matter of minutes with no money down AND they over nighted the check to me via FED EX.Had a car that...
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2.9
I liked
  • When i joined they refinanced 3 auto loans for me
I didn't like
  • Heartless skinflint inflexability
  • Turned me down on loans
  • Unable to speak to anyone
#899515
Reply to reviews
I think they must have a lot of inexperienced people working there. I just got off the phone with a woman who explained I can't log into my account because i deposited a check that is being held until it clears. Which I understand the reason for a hold on a check. ...
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Anonymous
Anonymous

File your complaint against Navy Federal at: https://www.federalreserveconsumerhelp.gov/about/consumerhelponline.pdf

2.0
I liked
  • Interest rates
I didn't like
  • Illegal banking practices
#857532
Reply to reviews
I would not recommend NFCU only because they treat their clients like ***. The title company provided the title work for closing and the loan officer knowing that I would like to close at a certain time willfully set the closing date that is convenient for her and...
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2.0
I liked
  • Interest rate
I didn't like
  • Inept mortgage department annapolis
  • Inept mortgage department
#827962
Reply to reviews
I have been try to get my bills paid for the month of February since the 16th of February, when I discovered they was not paid. I was told they not due. That was an untruth. I have written correspondence (e-mails) that I have received. Apparently those bills were...
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4.0
I didn't like
  • I resent that they have not taken any actions on my
  • Customer service
  • Lies
#795134
Reply to reviews
I wanted to sign my wife up a joint user on my credit card account. In spite of filling out their form, they still managed to screw everything up. They opened up a new credit card in my wife's name and rather than pulling up my wife's credit report, they pulled up...
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1.0
#724070
Reply to reviews
I have been a member with Navy Federal for 28 years! I have had 5 loans, checking savings, investments and life insurance through their financial services. I sponsored my older children many years ago and my youngest in 2011. I recently sponsored my domestic partner....
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I didn't like
  • Lies
  • Ability to resolve issues
  • Unable to speak to anyone
#709394
Reply to reviews
I have been a Navy Federal Credit Union Member for close to 20 years. It was great for the first 15 years. But between the last 5 years it has been disaster. I have delt with a number of RUDE employees. When there is a mess up on the account they try to get out of...
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