I placed an order on Newegg.com, and did not receive the merchandise that I ordered. I contacted their customer service department several times, sat on hold for several hours and was disconnected several times via online chat. I tried calling several times and sat on...
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Newegg_Support
Newegg_Support

Hello TD_Trader,Thank you for taking the time to leave this review. We would love to look into this issue for you further, at your earliest convenience please send an e-mail w...

1.4
I didn't like
  • I was charged for an order and still havent received my order
  • How hard it is to contact customer service
  • Hard to contact
#971047
Reply to reviews
Only problem, is that they put this up AFTER 5,000 people ordered the item, and didn't get it, period. The percentage of sale items now being sold by 3rd party re-sellers, is rapidly approaching 50%. That's a problem, because Newegg.com made a name for themselves...
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Newegg_Support
Newegg_Support

Hello yesman12398, We're sorry to hear our marketplace seller didn’t deliver an item within the shipping time frame and that you were not able to post your review. We would l...

3.4
I liked
  • Doing buiness with them the past 7 years
I didn't like
  • Them adding more and more 3rd party sellers
#946808
Reply to reviews
I bought a refurbished Macbook Pro about a month ago. Right out of the box, it wouldn't hold a charge if not plugged in, would not connect to a network through wifi or ethernet cable, and had missing screws from the body. I tried to troubleshoot with my IT guys at...
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Newegg_Support
Newegg_Support

Hello, Thanks for posting this and bringing this to our attention. We're terribly sorry to hear about the defective Macbook Pro and we'd like to see if there are alternative o...

1.8
I didn't like
  • How they are not responsible for there screw ups
#806850
Reply to reviews
I ordered $4500 of computer parts from newegg.com to build out 2 systems. Followed up with the credit card company to make sure they had approved and was told as was good. newegg split the order into two without my approval and approved and shipped the 2 cases for $65...
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Anonymous
Derek

I think it's terribly shady of them to split orders into two completely separate orders without making it more clear that they are doing so. At the bottom of the confirmation ...

Newegg_Support
Newegg_Support

Dear Valued Customer, Thank you for your feedback. We apologize for the inconvenience that you encountered with your order. We would be glad to look further into this is...

#420660
Reply to reviews