I was charged for two accounts for 13 months for my phone service and another customer phone service so I called Straight Talk to complain. I was told to file a complaint with my bank and I did that but I only received one month refund and no assistance from the phone...
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Anonymous
rssmo

You can not TRUST STRAIGHT TALK,, when I had I only bought the cards,, but I have found better now with TOTAL WIRELESS i hope you leave ST to, good luck

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

I didn't like
  • Billing practices
  • Customer service
  • Refund and reliability
#1035171
I bought a bring your own phone sim card from NET10 ($10) and also 1000 min card ($25) and it was not compatible. i called spoke with 4 different people. and they told me they can do nothing. I asked to transfer the funds to a service that would work or even...
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MiaNet
MiaNet

Hi. I’m Mia from NET10 Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

1.0
I didn't like
  • I did not like it at all
#1023674
Reply to reviews
I have been speaking with your to tech support people about the outage that has lasted for 4 days now. The Tech told me to go to the verizon store & get a new SIM card. The tech said it was free. Wrong, it cost me $16, and I still can't use phone. When is this massive...
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3.4
I liked
  • Your reps are patient
I didn't like
  • Not being told why there is such a massive outage and no service
#979266
Reply to reviews
I took my phone off the charger and went to place a call. I then got a "Mobile network not available" message and had no bars within the icon. On the website, under my account, a fourth phone which I did not purchase was listed with my current phone and the two old...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

3.5
I didn't like
  • Randomly making phone inoperable with service
#749016

Tried to help an 85 year old customer activate his Tracfone. Didn't activate right away and I was told to wait an hour. Called customer service and they had me punch in a bunch of codes and told me to wait two hours. Still nothing and called back after waiting 2...
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#419698
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I had activated a phone with Simple mobile, then called to get the my number ported, I had paid $12 for a sim and $40 to activate the service. To find out I have to get my number ported before I call i activate it, then They said if I ant to port my Number I need a...
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Simple Mobile Columbia Cross Roads, Pennsylvania
#419561
Reply to reviews
i called them to transfer my net ten # to another net10 phone and i was told that they need to send a new sim card . i asked if the min on there would be transfered over to my new phone , i was reasured that it will be.i waited 6 days till i recieved the card i called...
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#407774
Reply to reviews

I was a customer of Tracfone for a year and was mostly happy with the affordable and reliable phone service, albeit on crappy phones. I bought a new phone the next year to be able to text better, because the touch screen phone I had was terrible. Being able to keep...
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#407138
Reply to reviews
I never write reviews for anything, but I am fed up with tracfone's customer services. For the price and reception, tracfone is a good deal, UNLESS you have to speak with someone. All I wanted to do was transfer my old phone number to my new phone. After I...
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Anonymous
Catlady

I have upgraded my phone twice and lost all my minutes each time.(over 500) They CLAIMED it was no problem to transfer the minutes. But somehow they never did it. Now I need ...

#381297
Reply to reviews
THIS COMPANY HAS NON ENGLISH SPEAKING PEOPLE ANSWERING CALLS.I HAD TO HAVE EVERY WORD REPEATED THREE TIMES OVER AND I WAS HESITANT ABOUT CALLING AGAIN FOR HELP BECAUSE I DIDN'T WANT THAT KIND OF FRUSTRATION. I HAD BEEN GIVEN THE RUN AROUND. THEY SENT ME A NEW SIM CARD...
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#378610
Reply to reviews