New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
Purchased New Balance WW1865GY at the suggestion of Happy Feet and their diagnostic machine. Worn less than three months, walking only and there are holes in the heel lining. Upon returning them to the store, I was told, "That it must be the way I walk", and that it...
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2.0
I liked
  • Walk happy said this was the appropriate shoe for me
I didn't like
  • Shoes are wearing like dime store shoes
#1250241
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New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
Long time NB customer. Purchased a pair of NB shoes #609 from Joes NB, and within 1 month of normal wear the imitation leather fabric began to peel off of the shoes and the stitching began to break down (see photos). I noticed these shoes were made in China, and I...
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1.6
I didn't like
  • Soles came unstuck
  • Designed for 6 mth lifespan
  • Immitation leather separating from shoe poor quality stitching
#1192011
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New Balance - MW813HBK desentagrated in 5 months. Don't Last Anymore!
New Balance - MW813HBK desentagrated in 5 months. Don't Last Anymore!
I have a pair of MW813HBK that have just disintegrated after 4 or 5 months of wear. The soles are separating from the part that is disintegrated. Even the heels have worn more than normal. My 476's that I have had for many years are in better shape than these. I also...
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Anonymous
West Palm Beach

New Balance was very attentive to me in the replacement of my 813 shoes.I had no other problems with the shoes or their service

Anonymous
santamonican

I have had the same problem. The heel of shoe is apparently glued on with bad glue. The heel part came off before I had a chance to use the shoes.

3.1
I liked
  • Initial fit and comfort
  • Ive worn n b shoes for years and have a pair of 476s still good
I didn't like
  • Shoes fell apart in 6 months
  • Sole separated and the foam fell apart in 4 to 5 months
#934705
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I have been a long term customer (and I see this phrase over and over again as people write complaints) and I am frustrated that New Balance will “update” a sneaker style and then it is no longer the same sneaker. The latest is WW928 which has gotten narrower and less...
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2.3
I liked
  • Shoe support
#871849
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I have purchased 6 pairs of New Balance shoes that cost from $140.00 to $170.00 a pair. For the past year one pair has had a very foul Oder after trying may products to get rid of the Oder without success I went back to the store I purchased them at they told me...
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I didn't like
  • Shoes smell like skunk
#799522
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Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come undone.... I received TOP SHELF customer service...although running shoe warranty had run out a gift certificate for $50 dollars toward a new New Balance...
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Anonymous
Anonymous

Yes, because limited warranties should mean we're entitled to a refund or exchange FOREVER! I also believe it's HORRIBLE CUSTOMER SERVICE to charge a late fee when I pay my mo...

5.0
#771176
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I've recently visited the sports science institute as I've been enduring endless pain from injuries incurred for over a period of 18 months yes that's right, almost two years of suffering from ITB, twitching knees, ankle twists from both feet almost every single month...
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1.0
Kenilworth, Western Cape
I didn't like
  • Customer service
  • Shoes coming apart
#742188
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Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 day return period at store passed, no excessive use, normal walking and sporadic jogging on flat surface by a thin built user. Customer service...
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Anonymous
Anonymous

Both my soles are seperating on my New Balance shoes, probably 8 months old but I've never experienced that before.

Anonymous
Richard Vancil

I am having the same problem with Dunham RevSeek boot. The sole is delaminating after minimal use, probably no more than 15 hours. None of the online stores have a provision f...

1.0
#529747
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In all my days, i have never had a simple pair of shoes come apart at the seems only 6 weeks after purchase. And this horrible company refused to accept the shoes for a refund, or exchange. i did have a dated receipt when the return was refused, and even called the...
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Anonymous
Anonymous

They have other consumers who love to shop with them so they get their bills paid regardless of your petty speech. You don’t pay all the bills. {{Redacted}}

Anonymous
Jennifer

I just left the store and had the EXACT same experience. $60 sketchers.....6 wks old, worn 5 times, coming apart. Corporate was of NO benefit. Store manager told me to contac...

#432915
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