On the few occasions I have been able to get through to "live chat" the wait for return message is totally unacceptable in these days of enhanced customer service. Not to mention the horrible website experience - if their site isn't "Offline" then it's "timed out" of...
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SueB_2016
SueB_2016

NetTALK's telecom network is experiencing problemsNetTalk has worked fine for the last 3.5 years for us, but all of a sudden today it stopped working. I fear that this company...

1.7
I liked
  • Low cost i thought
#968798
They probably supply phone lines to "Harry" --- the guy who calls from Microsoft telling me "you compooter id tending out wiruses". Just like my number from Nettalk, when I try to return the call to harass them, I get the message that "Your organization has blocked...
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1.2
I didn't like
  • Nonresponsive support
  • Worst customer service ever
  • Lousy ticket system
#921450
I was quite happy as a customer for over 2 years until I had a recent problem which is that I can call out, but when calling into my NetTalk Duo number a recording comes on saying the number is "not a working number". I spent about an hour-and-a-half with a technician...
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3.0
I didn't like
  • Worst customer service i have ever experienced
#901165

My duo stopped working AGAIN and their customer service is pathetic. I haven't had a working phone line in over a month. I have no dial tone and I can not receive calls. I have 9 months left on my contract. I tried chat support several times and all they do is give you...
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netTALK-Support
netTALK-Support
Nettalk Verified Representative

Greetings,We are part of the new customer support team here at netTALK helping out customers. If it is not too late, we would like to go ahead and get your issue resolved as s...

Anonymous
Anonymous

purchased a replacement duo in august 2015....spent 3.5 hours with their tech live chat over two different sessions. They said my duo is bad, I sent a copy of my receipt from ...

1.0
I didn't like
  • Lousy phone support
  • Arrogance
  • Lies
#701543