I had been using Nettalk for several years and was satisfied with the service. Then, Nettalk sent a special offer to renew for 3-years. I accepted the offer, even though I still had several months left on my contract. Then, the name on CallerID stopped appearing. I...
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2.1
I liked
  • Low cost voip
I didn't like
  • Lies
  • Bait and switch
#917845
Had a TK6000 since 2012. Loved it no problems until it died. Bought a Duo WiFi and started jumping through hoops with customer no-service in India. First it took 4 days to get the account changed over to the new unit. Plugged it in and noticed no phone ring when...
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netTALK-Support
netTALK-Support
Nettalk Verified Representative

Greetings,We are part of the new customer support team here at netTALK helping out customers and we would first like to apologize for the lack of assistance received from us. ...

1.9
Nettalk San Luis Soyatlán, Jalisco
I didn't like
  • Arrogance
  • Rudeness
  • Lying to customers
#898337
The incoming calls to my Nettalk phone number has been non working status over a month. I have sent numerous trouble tickets, chat and call. It appears that nobody know how to fix this non functioning incoming calls. It is extremely inconvenient that people can not...
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Anonymous
Harold

I have the same exact problem... and NetTalk doesn't seem to be interested in fixing mine either.I've had NetTalk since 2014, I guess it's time to say goodbye.

Anonymous
Anonymous

I agree to this. This is the worst support company i have ever dealt with . It has been over 6 months I had opened a ticket and so far no resolved and no one in support is r...

I liked
  • Low cost voip
I didn't like
  • Technical support
  • Lousy phone support
  • Nonresponsive support
#855213
My one-month old DUO failed 12/2015. After contacting their tech support via CHAT (which takes hours, they must service twelve simultaneous chats) they went through diagnostic steps, diagnosed my unit as failed, and said they would send me a return shipping label. It...
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2.7
I didn't like
  • Worst customer service i have ever experienced
#847386
I had purchased 2 nettalk duo units. The wifi unit had to be reinstalled by their online support service. Their support line is atrocious. They have few support people answering phone calls so you wait a very long time. 30 minutes. They would drop the call requiring...
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netTALK-Support
netTALK-Support
Nettalk Verified Representative

Greetings,We are part of the new customer support team here at netTALK helping out customers and we would first like to apologize for the lack of assistance received from us. ...

1.0
#752369

My duo stopped working AGAIN and their customer service is pathetic. I haven't had a working phone line in over a month. I have no dial tone and I can not receive calls. I have 9 months left on my contract. I tried chat support several times and all they do is give you...
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netTALK-Support
netTALK-Support
Nettalk Verified Representative

Greetings,We are part of the new customer support team here at netTALK helping out customers. If it is not too late, we would like to go ahead and get your issue resolved as s...

Anonymous
Anonymous

purchased a replacement duo in august 2015....spent 3.5 hours with their tech live chat over two different sessions. They said my duo is bad, I sent a copy of my receipt from ...

1.0
I didn't like
  • Arrogance
  • Bait and switch
  • Lies
#701543