Netspend - Prepaid Card Review
In February 2017, I applied online for a NetSpend Visa Prepaid Debit Card through MetaBank. After providing requested Identity Verification Documents (Picture ID, SS Card, Proof of Address, etc) as well as successfully confirming my identity by properly answering...
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1.9
#1036782
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I used my Netspend card to pay a few bills. After reporting a fraudulent charge on my account, just one charge, Netspend decided to take it upon themselves to also dispute my car note and my insurance. They stopped payment, and did not return the money to me. When I...
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NetSpend2013
NetSpend2013

Hello,Thank you for the feedback. We are sorry to hear about your recent customer service experience. Please email social@netspend.com and we will make sure this is addressed....

NetSpend2013
NetSpend2013

We regret to hear about your poor experience with our service. We would like to make sure this gets addressed and request that you email social@netspend.com. We look forward...

1.0
I liked
  • Frustrating
I didn't like
  • Reassuring people and cheating them
#932995
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I been with netspend for only 1 year and half they were good until this year they asked me to identify myself and I did sent in all the paper work by email that they give me and then they decided they where going to closed my account there were not helpful at all...
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1.0
I liked
  • Text messages notifying you of current bal
  • Online website you can monitor all your transactions and account
  • Ease of use
I didn't like
  • Blocked account
  • Money held
#906768
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I called net-spend today to change my password. The representative told me I owed $11 so i said ok take it from the account (i had $1,500 in the account) after that i went to the store to buy a coffee and was told there was a restriction on my account????? So i called...
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1.2
I didn't like
  • Let someone take my money
  • Failure to rectify their error
  • Failure to refund payment
#825673
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MY FATHER PURCHASED THIS CARD FOR MY BIRTHDAY FROM THE GIFT CARD RACK THINKING IT WAS A VISA GIFT CARD. HE LOADED $200 ON THE CARD AND PAID A $3.95 FEE UP FRONT. IT COST ME ANOTHER $16.00 TO USE THE CARD FOR AN ATM WITHDRAWAL AND ONE PURCHASE. THAT IS ALMOST 10% OF...
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Anonymous
Anonymous

You even said it isn't a gift card. Why are you mad that it isn't?

Anonymous
Anonymous

Soooo here is something constructive. You just made my point. Your words "it doesn't say it's a gift card". So why would you expect it to be a gift card? I'd like you to be s...

1.0
I didn't like
  • Let someone take my money
#758323
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They say they need all this proof of identification and I've sent them all I can, but it's never enough. I hate you guys, you stole my money and I hope you go down under you worthless piece of *** company. And before you say you need proof like every other "bank", let...
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I didn't like
  • Blocked account
  • Loss of money
#750284
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I don't use giftcards as a general rule but when I was given a going away party I receieved a basket of gift cards and it had a netspend card in it along with others. The card is set to expire on 07/2017 it was a gift in a basket with a lot of others and since it...
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AshlyandAllen
AshlyandAllen

Call consumer fraud legal service 800-568-0430 They will get your money if possible. They work on contingency

1.0
I didn't like
  • Early termination of card
#628826
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Netspend - They are still holding my $1451.57 since January 2014!
Netspend - They are still holding my $1451.57 since January 2014!
They have promised to send a refund check for the balance of $1451.57 after they closed my account for loading "too much" money onto my account! The " suspicious activity " was simply NOT and the amount I loaded every month was well within the limits as stated in their...
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Anonymous
Anonymous

Yep, it has been 7 months and they still have my 8000+$. We lost our house, vehicle etc abd had to get a lawyer. Noe the funds should have been in again a few days ago but to ...

1.0
I liked
  • Send a new card fast
  • Robbing at best read no guns
  • Your refund check never arrives
I didn't like
  • Nobody knows what they are doing
  • Lies lies and more lies
  • Zero on customer service
#608475
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